Technical Program Manager
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Job Description
Technical Program Manager leading customer SaaS implementations for Federato’s AI-native insurance platform. Driving cross-functional delivery, metrics, process automation, and product improvements.
Responsibilities:
- Lead aligned program teams to efficiently deliver successful customer implementations on time with quality
- Develop, own, and leverage project plans to communicate program status, issues, and risks to stakeholders
- Define and track key metrics, quality indicators, and performance indicators
- Drive cross-functional execution of program deliverables
- Partner with cross-functional teams through technical analysis, design, development, testing, implementation, and post-implementation phases
- Drive internal and external process improvements across multiple teams and functions, including reducing manual effort through automation
- Proactively identify and communicate product improvements to product engineering leaders and stakeholders
Requirements:
- B.S. in Computer Science or a related technical discipline, or equivalent experience
- 6+ years of technical product/program management experience
- Experience owning SaaS implementation or delivery
- Knowledge and extensive discovery experience of user needs, gathering requirements, and defining scope
- Exceptional project management skills while leading SaaS implementation projects with B2B customers
- Experience operating autonomously across multiple teams
- Demonstrated critical thinking and thought leadership
- Communication experience and previous successes in defining processes
- Organizational coordination experience and experience establishing work relationships across multi-disciplinary teams and multiple partners
- Analytical and problem-solving experience with complex systems and processes
Benefits:
- Stock options
- Benefits
- Additional perks
- Reasonable accommodation for individuals with disabilities
- Equal-opportunity employment and diversity commitment
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