Lead Technical Program Manager
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Job Description
Lead technical program manager coordinating Jira-based healthcare software implementations. Managing agile delivery, risks, timelines, and cross-functional engineering teams for Cohere Health’s clinical intelligence platform.
Responsibilities:
- Serve as scrum master for a cross-functional implementation team
- Plan and manage software implementations through delivery and go-live
- Own internal coordination, scheduling, scope, technical build details, and timelines for 2–3 concurrent customer implementations
- Own the Jira-based delivery schedule for each client implementation
- Use agile methodology to coordinate day-to-day activities across engineers, solution architects, FDEs, QA, and analysts
- Run daily standups to surface blockers, dependencies, and timeline risks
- Define and manage a system for tracking risks, assumptions, issues, and dependencies
- Ensure issues are managed and resolved quickly
- Define repeatable development and operational task patterns for client implementations
- Maintain process documentation in Confluence
- Ensure Implementation Managers have clear insight into timelines and issues requiring client support
- Partner with product and engineering management on sprint/engineering metrics reporting, bug management, dashboards, release notes process improvements, and Jira workflow standardization
Requirements:
- 4+ years as a product or program manager or project manager in software, with experience managing implementations or product launches and coordinating cross-functional delivery across product, engineering, and client-facing teams
- Jira and agile expertise; able to apply tooling and recommend plugins to create a clear source of truth for status, risks, and blockers
- Healthcare, health-tech, or complex B2B SaaS implementation background
- Comfortable reading engineering scope, design, and estimates to sequence work and manage timelines
- Strong communicator who simplifies complexity for technical and non-technical audiences
- Strong organizational skills managing multiple concurrent workstreams
- Experience with health plans and utilization management, is a plus
- Jira Project Administrator, Jellyfish, or Monday.com experience, is a plus
- Experience using AI automation/Claude for repeatable technical setup tasks (e.g., SFTP, SSO coordination), is a plus
Benefits:
- Fully remote opportunity with about 5% travel
- Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match
- Flexible spending and health savings account
- Flex Time Off + company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance
- Bonus included as part of the total benefits package
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