Technical Program Manager
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Job Description
Senior Technical Program Manager coordinating three software development teams at Monks, an AI-powered transformation consultancy. Optimizing Agile delivery, JIRA governance, risk management, and SOC 2 processes.
Responsibilities:
- Manage the execution lifecycle for three cross-functional software development teams
- Align engineering deliverables with product requirements, priorities, and roadmaps
- Identify, track, and mitigate cross-team risks, blockers, and dependencies
- Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos
- Use retrospectives and delivery metrics to improve team velocity, quality, and predictability
- Own JIRA board configuration, workflows, automation, reporting, and data hygiene
- Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking
- Lead triage of incoming bugs and feature requests, ensuring timely evaluation and routing
- Partner with Product Managers to prioritize and maintain actionable, high-value backlogs
- Translate technical progress, risks, and dependencies into clear stakeholder updates
- Serve as primary point of contact for project health, resource allocation, and delivery timelines
- Define, document, standardize, and enforce delivery and governance processes across teams
- Support SOC 2 Type I and Type II compliance through process controls and governance documentation
- Perform other duties as assigned
Requirements:
- Demonstrated experience overseeing multiple software engineering teams simultaneously
- Strong understanding of the software development life cycle and technical fluency to engage effectively with engineers
- Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting
- Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams
- Proven experience with SOC 2 Type I and Type II compliance and governance documentation
- Ability to distinguish technical challenges from process-related blockers
- Demonstrated ability to define, document, implement, and enforce scalable processes
- Exceptional organizational, prioritization, risk-management, and communication skills
- Strong social intelligence and ability to build consensus among diverse stakeholders without direct authority
Benefits:
- Equal-opportunity employer committed to a respectful and empowering work environment
- Diverse and inclusive workplace culture
- Opportunity to work with AI-powered transformations for Fortune 100 clients
- Global, digital-first, data-driven company environment
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