Senior Technical Program Manager
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Job Description
Senior Technical Program Manager leading Agile software product delivery for Virtuoso, a global luxury travel agency network. Managing backlogs, dependencies, risks, releases, and cross-functional teams.
Responsibilities:
- Handle program management aspects of one or more designated product teams for Virtuoso software products
- Manage project delivery, provide daily input and periodic status reports, manage risk, and support issue resolution
- Create, document, and manage product backlogs and delivery
- Own program management for product delivery, including solutioning and dependency management
- Coordinate release schedules, product delivery, and resolution of technical roadblocks with product managers and engineering teams
- Work with product, user experience, and engineering teams to enable scalable software design and development
- Facilitate collaborative product team meetings
- Collect, analyze, integrate, and maintain cross-functional deliverables such as project plans, change management plans, and migration schedules
- Manage critical path activities, anticipate bottlenecks, and facilitate project risk identification, assessment, and mitigation
- Identify deviations from approved project plans and manage resolution, including escalation
- Help manage cross-functional dependencies and impediments, facilitating rapid decision-making
- Define and track requirements and ensure appropriate verification of delivered solutions
- Identify and implement iterative, Agile, and Kanban best practices with the Technical Program Management team
- Manage improvements to the product team Kanban board based on retrospectives
- Provide work coverage and administrative notification during personnel illness, vacation, or education
Requirements:
- Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering, or a related field
- Scrum Certified Product Owner preferred
- 5+ years of prior experience in technical program, project or product management and/or business analyst roles
- Experience with software technical program and solutions requirements
- Strong analytical skills, business acumen, and technical aptitude
- Ability to work independently with limited supervision and under tight deadlines
- Experience working cross-functionally with product managers, user experience designers, engineers, stakeholders, users, and business leaders
- Ability to take responsibility for projects and complete their full life cycle
- Capability to work as an individual contributor as part of a larger team
- Excellent analytical abilities and oral/written communication skills
- Entrepreneurial spirit and problem-solving skills, with a track record for delivering results
- Experience with Scrum/Agile/Kanban software development
- Ability to lead people and projects
- Ability to collect and analyze complex information, solve problems, and make decisions
- Ability to work independently
Benefits:
- Full benefits package
- Medical, dental, vision, and life insurance
- 401(k) savings plan
- Infrequent domestic travel to company events (0–1 trips per year)
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