Technical Project Manager
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Job Description
Technical Project Manager delivering infrastructure, Azure, and Microsoft 365 transformations for MSP clients. Managing technical delivery, stakeholders, vendors, risks, and continuous-improvement processes.
Responsibilities:
- Deliver infrastructure, cloud, and transformation projects from planning through completion
- Manage project scope, timelines, budgets, risks, resources, and client expectations
- Translate business and technical requirements into clear project plans
- Advise sales on technical delivery requirements, risks, and scheduling during presales
- Review proposed solutions for feasibility and alignment with client expectations
- Plan customer projects, including timescales, contingencies, risks, resources, and deliverables
- Act as the primary client contact throughout the technical delivery lifecycle
- Collaborate with engineers, consultants, vendors, and external partners to deliver project tasks on time, within scope, and to technical and cost standards
- Manage technical, logistical, and commercial changes and exceptions
- Provide regular project status, technical progress, and risk updates
- Apply agile principles and adapt plans to changing client needs and technical constraints
- Provide technical oversight and accountability for project success
- Understand technical discussions and contribute to design decisions
- Create and improve project planning templates, guidance, processes, and tools
- Leverage automation to improve project delivery efficiency and reliability
- Serve as a client-facing, embedded resource for internal or third-party projects
- Provide strategic input and technical oversight for client-led initiatives
- Bridge client stakeholders and external vendors to facilitate delivery and issue resolution
- Maintain knowledge of company procedures and comply with the Employee handbook
- Work collaboratively, participate in company-wide initiatives, and undertake other reasonable duties
Requirements:
- Bachelor’s degree or equivalent experience
- Project Management certification such as PRINCE2, PMI, or Agile
- Technical certification such as Microsoft, Azure, or Cisco
- At least 5 years of experience managing IT infrastructure projects
- Experience with on-premises or cloud infrastructure refresh projects
- Experience with Microsoft 365 migrations or mergers
- Experience with Azure migrations or transformation projects
- Experience with infrastructure, file, and user migration outsourcing projects
- Experience with backup and storage projects
- Experience working with SME customers
- Experience managing projects across various industries using Waterfall, Agile, and/or Hybrid methodologies
- Experience delivering infrastructure migrations, cloud implementations, or SaaS implementations
- Strong technical understanding of infrastructure and cloud environments
- Excellent verbal and written communication and customer service skills
- Strong project management, time management, and organizational skills
- Ability to work under pressure, manage multiple priorities, and maintain strong attention to detail
- Strong problem-solving, negotiation, influencing, and decision-making skills
- Agile mindset with a strong focus on quality and customer satisfaction
- Ability to lead others, build professional networks, and work effectively with internal and external stakeholders
- Commercial awareness and ability to design and implement effective processes
- Strategic thinking and research skills are a plus
Benefits:
- Work from home
- Monday to Friday schedule
- UK holidays
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