Technical Solutions Consultant – Americas
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Job Description
Technical Solutions Consultant helping Ashby customers configure recruiting software integrations, IAM, and APIs. Bridging Customer Success, Product, Support, and Professional Services through technical delivery.
Responsibilities:
- Serve as a post-sales technical subject matter expert on complex product integrations, including enterprise IAM, workplace integrations, and custom APIs
- Lead customer-facing technical engagements, discovery sessions, best-practice consulting, and hands-on technical workflow configuration
- Collaborate with Product to surface technical pain points and stay informed about product capabilities
- Enable Technical Support to focus on break/fix issues by designing and launching configurations upstream with customers
- Execute solutions explored in pre-sales conversations
- Translate technical insights and one-off solutions into documentation, playbooks, tooling, or enablement content
- Provide technical guidance and configuration support during implementation and post-live optimization
- Help expand customer offerings and open new Professional Services revenue streams
- Collaborate with implementation and customer success workstreams
- Document and scale custom solutions for other customers
Requirements:
- Technical generalist able to work deeply with M365 and Google Workspace configurations and API-driven custom integrations
- Prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager working with a complex SaaS product
- Ability to explain complex concepts to Talent Acquisition stakeholders, technical administrators, and executive decision-makers
- Comfort with live customer interaction and real-time problem solving
- Resourceful and self-directed in ambiguous, emerging areas
- Ability to work across multiple feature sets rather than a narrow technical domain
- Experience integrating tools listed under Ashby’s Integrations knowledge base
- Technical certifications relevant to identity, workplace platforms, or integrations are addressed in the application form
Benefits:
- Offers equity
- Equal employment opportunities
- Diverse and inclusive workforce
- Fair and transparent hiring process
- Optional voluntary diversity survey
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