Technical Success Manager
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Job Description
Technical Success Manager bridging EXADS’s proprietary ad-serving platform and client success. Investigating data issues, supporting sales, and improving technical support processes.
Responsibilities:
- Own, investigate and solve technical problems independently, escalating when necessary
- Investigate and resolve data discrepancies, including RTB reporting and impression discrepancies
- Serve as the go-to technical point of contact for clients and colleagues
- Author and maintain internal process documentation
- Provide feedback to Product on client-facing documentation
- Support Sales in winning new business and explain complex technical concepts
- Prioritise, escalate or resolve support tickets according to SLAs
- Provide visibility and updates on important ongoing issues
- Establish scalable processes to improve productivity and efficiency
- Liaise with developers and Product to request features, report bugs, document issues and escalate when necessary
- Report resolutions back to clients
- Assist with setting up and deploying new client platforms, ad formats, features, payment methods, campaigns and zones
- Mentor team members on understanding and interpreting technical data
- Lead client calls and video meetings and troubleshoot through diagnostic questioning
- Develop deep hands-on knowledge of product lines, roadmap and ad-network platform
- Ask relevant stakeholder questions when escalating to Engineering to reduce resolution time
Requirements:
- Self-starter mentality with strong organisation
- Comfortable working hands-on with technical and data layers
- Familiarity with Git and version control
- Familiarity with HTML, CSS and JavaScript
- Experience using browser developer tools and console logs to review data and diagnose issues
- Confidence communicating with clients and developers, leading meetings and translating between technical and client needs
- Strong written, spoken and interpersonal communication skills in English
- Degree in Computer Science or equivalent practical experience
- Ability to communicate across Jira, HubSpot, Slack and GitHub
- Excellent understanding of the online advertising industry
- Experience working with APIs and understanding how they are called and used
- Working SQL literacy, including queries, joins, filters, schemas and modifying existing queries
- Solid technical background focused on web technologies
- Genuine problem-solving ability with undocumented technical problems
- Hands-on experience with ad-serving platforms such as Kevel or Google Ad Manager is highly desirable
- Experience with AI models and tooling, including Claude Code, Codex or similar, is a plus
- Experience delivering technical training and webinars is a plus
- Experience configuring HubSpot automations and using HubSpot Service Desk is a plus
- Previous GitHub projects is a plus
- Experience supporting and communicating with SaaS platform clients is a plus
- Coding experience is a plus
- Experience with RTB technology is a plus
Benefits:
- Permanent training, personal development, ambitious career growth
- Critical-skills visa and relocation package available for the right candidate
- Flexible start times
- Private health insurance
- Remote work from home
- Home office set up budget of 500 Euros
- Tax Saver incentives: bike to work and travel saver ticket (Luas, Bus, Rail)
- Birthday off as a paid holiday
- Access to quality trainings through Udemy platform
- Additional internal and external trainings through EXOGROUP University program
- Up to 1500 Eur of training budget and 5 days of study leave every year
- Spanish, English, and Portuguese language lessons
- Employee referral program bonus of 2500 Euros
- Subsidized gym
- Co-subsidized lunchtime catering service
- Team buildings in locations such as Ibiza
- Calm App subscription
- Office perks
- Relocation package
- Pension scheme
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