Technical Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Success Manager at DataRobot driving adoption of GenAI applications and maximizing customer success through technical enablement. Ensuring customer satisfaction and leveraging AI to enhance business outcomes.
Responsibilities:
- Accelerate Onboarding & Initial Application Adoption: Guide customers through first-use milestones by enabling key personas, resolving blockers, and ensuring consumption of initial apps deployed during onboarding.
- Drive Ongoing Consumption: Monitor usage, identify underutilized apps / stalled users, and engage with customers to increase activation and business impact.
- Customer Health Monitoring: Actively track product usage, satisfaction, and success milestones to surface risk early and coordinate mitigation plans.
- Technical Advocacy & Solution Feedback: Act as the voice of the customer to *’s product and engineering teams, channeling technical requirements, gaps, and enhancement requests.
- Accelerate Initial Group Learning Adoption: Facilitate onboarding workshops and training sessions for multiple user groups, enabling key personas to reach first-use milestones and overcome common blockers.
- Technical Enablement & Training: Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials designed for diverse audiences across accounts.
- Use Case Value Realization: Collaborate with Engagement Directors to ensure learning initiatives align with business goals and capture feedback and outcomes for executive reviews.
Requirements:
- 5+ years of experience in technical customer-facing roles (e.g., Solution Engineer, AI Engineer, Technical CSM,App Developer) in SaaS or enterprise software
- Bachelor's degree in a technical, business, or related field (or equivalent practical experience); advanced degree a plus
- Familiarity with AI platforms, application lifecycle management, or data-centric solution delivery
- AI Engineering to include GenAI application development, prompt engineering, and knowledge of LLMs
- Strong presentation and communication skills, with the ability to engage both business users and technical stakeholders
- Proven ability to translate complex technical functionality into measurable business outcomes
- Experience supporting product adoption, managing customer success plans, and driving technical consumption
- Working knowledge of AI/ML concepts (model deployment, inference, fine-tuning)
- Understanding of GenAI application architectures and LLM implementations
- Familiarity with cloud infrastructure (AWS/Azure/GCP) and deployment patterns
- Comfortable reading code/logs to diagnose technical issues.
Benefits:
- Medical, Dental & Vision Insurance
- Flexible Time Off Program
- Paid Holidays
- Paid Parental Leave
- Global Employee Assistance Program (EAP) and more!
Similar Jobs
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.
Senior Associate – D365 CRM, Copilot/AI Functional Lead
Senior Associate managing technology transformation projects with Microsoft Dynamics for clients. Collaborating with teams to solve complex business challenges and deliver strategic solutions.
Associate Customer Success, MM
Associate Customer Success role managing client relationships at a global payroll and HR platform. Responsible for driving product adoption and fostering client engagement for long-term growth.
Customer Success Associate – Scale, Portuguese or Spanish Speaker
Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention.
Customer Success Associate – Scale
Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America.
Customer Success Manager
Customer Success Manager overseeing client projects from post-sale to delivery in a fully remote environment. Coordinating timelines and ensuring project completion for client satisfaction.
Customer Success
Customer Success Manager guiding enterprise clients in deploying conversational agents on ElevenLabs’ platform. Focused on execution and driving revenue growth through agent usage and optimization.
Senior Manager, Partner Success
Senior Manager of Partner Success managing strategic partnerships for philanthropy offerings. Lead firm-level strategy to enhance growth and engagement with wealth management partners.
Customer Success Manager
Customer Success Manager overseeing customer relationships and account retention strategies at Hubstaff. Delivering measurable outcomes and working cross-functionally in a remote environment.
CRM & Lifecycle Marketing Specialist
CRM & Lifecycle Marketing Specialist managing user retention, engagement, and reactivation for cryptocurrency exchange Freedx. Responsible for targeted campaigns and user journey optimization to enhance loyalty.
CRM Analyst, Marketing
CRM Analyst at HostDime Brazil, designing and implementing communication strategies to convert leads into sales. Focus on strategic content journeys and data-driven improvements.