Technical Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Analyst role in middleware integration solutions for B2B partners at TELUS. Troubleshooting technical issues and ensuring high-quality customer service.
Responsibilities:
- Analysing & triaging customer issues
- Reading and understanding Interlok™ configuration and XSLT mappings
- Maintaining a high degree of customer service
- Proactive monitoring of systems
- Debugging and analysing log files
Requirements:
- 1+ years experience in customer support or technical support
- Understanding of middleware integration solutions
- Debugging Java stack traces and analysing log files
- Knowledge of protocols such as AS2, SFTP, X400, SMTP
- Proactive and motivated to build a career in a fast-paced environment
Benefits:
- Structured onboarding and mentoring provided
Similar Jobs
Head of Customer & Technical Support
Head of Customer & Technical Support leading support operations for kosher technology startup. Building systems and improving customer experience while maintaining kashrus standards in digital technology.
Technical Support Engineer II
Elite Support Engineer solving technical issues for enterprise customers in cybersecurity. Collaborating with product teams and building relationships with large clients.
Technical Support Engineer, L3
Technical Support Engineer at ODILO investigating and resolving complex production issues. Collaborating with backend development teams and contributing to AI initiatives in technical support.
Digital Support Analyst
Digital Support Analyst providing technical and operational support to online banking customers. Troubleshooting and assisting customers with technical inquiries and issues.
Tier 2 Technical Support Specialist
Tier 2 Technical Support Specialist at Aeroqual providing high level customer service and technical support. Engages in quality management and safety procedures while resolving customer inquiries and issues.
Senior Technical Support Representative
Technical Support Representative using state-of-the-art technology tools to assist customers. Collaborating with product experts and maintaining customer satisfaction in a remote-first environment.
Senior System Support Engineer
Senior System Support Engineer responsible for managing Ivanti Endpoint Management Suite operations and ensuring compliance. Collaborating with cross-functional teams to enhance security and patch management strategies.
Field Tech Support Technician
Field Tech Support Technician working with remote technical support, ensuring successful customer equipment installations and problem resolution. Driving service improvement processes and maintaining communication with field technicians.
Technical Support Engineer
Technical Support Engineer building professional excellence in customer support by meeting KPI targets. Maintaining a customer-first attitude while providing technical support across chats, phones, and tickets.
Technical Support Representative
Technical Support Representative providing end-user support and troubleshooting technical issues in a Microsoft environment. Requires a degree in IT and 1-2 years of experience, with remote work.
IT Support Engineer
IT Support Engineer providing technical support and maintaining systems in an organization. Responsible for troubleshooting and ensuring smooth IT infrastructure operations.
Technical Support Representative
Technical Support Representative specializing in Swagit’s audio/video solutions for government clients. Troubleshooting complex issues and ensuring client satisfaction through effective communication and problem resolution.
Product Support Engineer
Product Support Engineer responsible for customer support, technical issue resolution, and product education at Tulip. Engaging with cross-functional teams to enhance user experience and knowledge base.
Customer Support Engineer
Customer Support Engineer facilitating customer success through technical support and insights. Bridging cutting-edge AI technology with customers at Cohere.
Case Support Analyst – DHS
Case Support Analyst supporting national security investigations and providing guidance to field and review departments. Must have prior experience in background investigations and strong customer service skills.
Online Technical Support Engineer – Analytical Instrumentation
Online Technical Support Engineer providing remote diagnostics and technical services for GC and GC Mass Spec Instrumentation. Requires STEM degree and 4+ years experience in customer service and technical support.
Technical Support Engineer
Technical Support Engineer providing top-tier technical support for Jama Software to its customers. Engaging with customers across cloud and self-hosted implementations, addressing escalated support and configuration issues.
Senior Technical Support Engineer
Senior Technical Support Engineer providing expert-level technical knowledge to support the Customer Team at Zip. Driving engineering resolution for customer issues while collaborating across departments.
Client Support Engineer Intern
Intern at Ensono working on team projects and professional development training, aiming for full-time opportunities after internship ends.
ETL, Informatica Application Support Analyst
ETL/Informatica Application Support Engineer providing high-quality support for Alight’s proprietary Leave of Absence Management software platforms. Monitor and troubleshoot ETL workflows across production, QA, and development environments.