Technical Support Consultant, French & English
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Job Description
Technical Support Consultant providing French- and English-language technical support for SupportYourApp’s global customer-support services. Troubleshooting customer issues across phone, email, and chat.
Responsibilities:
- Provide technical support via phone, email, and chat
- Troubleshoot technical issues and provide step-by-step guidance to customers
- Collaborate with other departments to resolve customer issues
- Escalate complex issues to the appropriate team for resolution
- Document customer interactions and inquiries in D365
- Continuously improve customer support processes and procedures
- Maintain a high level of product knowledge and stay up to date with company updates and changes
Requirements:
- Excellent English and French communication skills (at least C1 for both spoken and written)
- At least 1 year of experience in a customer support role, preferably technical support, in a fast-paced environment
- Familiarity with CRM systems and basic technical support, including understanding of APIs, operating systems, and SaaS tools
- Strong problem-solving and troubleshooting skills, with constant attention to detail
- Ability to multitask and prioritize effectively
- Exceptional interpersonal and team-player skills
- Ability to communicate technical information to non-technical customers
- Personal computer with at least 8GB of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Benefits:
- Fixed schedule: Monday–Friday, 9 AM–6 PM (GMT+3)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
- Certain benefits and conditions may apply depending on the terms of engagement; independent contractors may not be eligible for all benefits
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