Technical Support Consultant, Networking
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Job Description
Technical Support Consultant delivering outstanding customer support for networking issues. Join a global support leader with a focus on customer satisfaction and employee development.
Responsibilities:
- Deliver outstanding technical support via emails and chats;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
Requirements:
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall)
- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels)
- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
- Ability to read log files
- Familiarity with operating Windows, Linux, MacOS, Android and iOS
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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