Technical Support Engineer, L3
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Job Description
Technical Support Engineer at ODILO investigating and resolving complex production issues. Collaborating with backend development teams and contributing to AI initiatives in technical support.
Responsibilities:
- Investigación de incidencias complejas en producción.
- Cumplimiento de SLAs y Resolución Eficiente.
- Colaboración directa con el equipo de desarrollo backend.
- Desarrollo y mejora de herramientas internas para el equipo de soporte.
- Contribución a iniciativas de inteligencia artificial aplicadas al soporte técnico.
- Documentación técnica y transferencia de conocimiento.
Requirements:
- Experiencia previa como desarrollador (Junior/Mid) o en un rol de soporte técnico avanzado (N2/N3).
- Capacidad para leer y entender código en servicios backend (principalmente Java).
- Dominio de SQL (Oracle).
- Soltura en el análisis de integraciones web y APIs.
- Mentalidad orientada al servicio.
- Capacidad analítica y pensamiento estructurado.
- Comunicación clara y profesional, adaptando el nivel técnico según el interlocutor.
- Inglés mínimo B2, con proficiencia profesional sólida.
Benefits:
- Aprendizaje ilimitado con ODILOFY, nuestra propia plataforma de aprendizaje con más de 3 millones de contenidos en todos los formatos.
- Flexibilidad real: modelo de trabajo flexible con opciones remotas.
- Trabajo híbrido y jornada intensiva durante julio y agosto (8:00 - 15.00 hrs).
- Día libre en tu cumpleaños.
- Planes de compensación flexibles, adaptados a tus necesidades: comida, transporte, guardería, formación y seguro médico privado.
- Acceso a app de bienestar emocional, con soporte profesional para cuidar tu salud mental.
- Crecimiento profesional continuo, con oportunidades reales de desarrollo interno y aprendizaje permanente.
- Eventos de equipo, cultura y bienestar para conectar, colaborar y celebrar logros juntos.
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