Technical Support Engineer
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Job Description
Named Technical Support Engineer for Roboflow, specializing in computer vision deployment continuity across regions. Collaborating with customers to enhance their computer vision operations with a focus on technical support.
Responsibilities:
- Become the technical continuity for the customer’s computer vision deployment across your region.
- Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
- Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.
- Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
- Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
- Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
- Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
- Identify latch‑lifter opportunities that expand adoption of Roboflow technologies.
- Ensure high-quality communication and expectation setting with customer stakeholders.
- Participate in Support’s on-call rotation as needed.
Requirements:
- 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
- Strong scripting skills in Bash and Python.
- Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
- Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.
- Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.
Benefits:
- $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
- $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
- Cover up to 100% of your health insurance costs for you and your partner or family
- Equity in the company so we are all invested in the future of computer vision
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