Technical Support – Native Danish/Norwegian Speaker
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Job Description
Remote Technical Support Specialist for Agilent, providing support for pathology products. Manage customer inquiries and technical issues, collaborating with internal teams for solutions.
Responsibilities:
- Manage technical support phone lines and respond to customers’ questions and concerns.
- Provide first and second-level support to customers by phone and email.
- Diagnosing and troubleshooting technical issues remotely to find solutions.
- Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
- Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
- Take part in quality improvement projects and help enhance our service offerings.
- Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Requirements:
- Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Excellent technical product knowledge and remote troubleshooting skills.
- Experience in a pathology laboratory or similar environment is preferred.
- Proficiency in computer and software applications.
- Fluency in Danish and English is required; considering a native Danish who lives or has lived in England.
- Additional languages (Dutch, Finnish, French, German, Italian, Norwegian, Spanish, Swedish) are a plus.
- On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables.
- You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support.
- You enjoy both working within a team and autonomously.
Benefits:
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
- A dynamic environment focused around delivering best-of-class customer service.
- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- A dedication to work/life balance.
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