Technical Support Technician
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Job Description
Technical Support Technician maintaining and relocating multifunctional printers and IT equipment. Focused on field support and remote assistance with adherence to service level agreements.
Responsibilities:
- Perform corrective and preventive maintenance, installation and relocation of multifunction printers and IT equipment.
- Provide on-site service and, when necessary, remote support (Remote Hands).
- Ensure compliance with SLAs by recording and tracking tickets until resolution.
- Document service calls, collecting evidence, photographic records and client approval.
- Escalate to level 3 support for analysis and parts requests when necessary.
- Manage inventory of spare parts, backup equipment and reverse logistics.
- Manage travel expenses and submit expense reports in accordance with company policies.
- Ensure the care and maintenance of equipment and the vehicle used for activities, following internal procedures.
- Participate in technical training and report any impediments to the management team.
Requirements:
- High school diploma (technical course or ongoing higher education in IT preferred).
- Experience providing technical field support (Field Service).
- Knowledge in maintenance and configuration of IT equipment, such as desktops, laptops, printers and peripherals.
- Familiarity with Windows operating systems and support tools.
- Basic knowledge of networks, cabling and connectivity.
- Good communication, organization and problem-solving focus.
- Availability for travel when required.
Benefits:
- Flexible work arrangements to support work-life balance.
- Professional development and continuous skill growth tailored to your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports your personal and professional balance, promoting initiatives focused on your physical, mental and social well-being.
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