Technical Writer
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Job Description
Technical Writer developing and maintaining documentation for B2B SaaS solutions. Collaborating with engineers and product teams to ensure clarity and quality.
Responsibilities:
- Create & Maintain Documentation: Develop clear, well-structured architectural guides, system overviews, onboarding materials, API specifications, and other documentation materials for both technical and non-technical audiences.
- Proactive Discovery: Actively pull complex technical concepts out of Subject Matter Experts (SMEs) and surface them in a way the intended audience can understand.
- Cross-Functional Collaboration: Engage with engineering, product, and implementation teams to gather information, create processes, and improve the quality of our products. The ideal candidate is able to collaborate with almost anyone, regardless of role.
- Elevate Team Writing: Act as an evangelist for high-quality writing, standardizing style and structure, and helping developers improve their own writing and communication skills.
- Process Improvement: Leverage modern documentation tools, including AI tools, to optimize workflows, collaboratively create documentation standards, and hold teams accountable to them.
Requirements:
- 3+ years of technical writing experience, ideally within an enterprise B2B SaaS environment.
- Ability to break down complex technical topics into easily digestible pieces.
- Ability to ruthlessly edit your own work and constructively review the work of others.
- Ability to bridge communication within and between teams.
- Ability to excavate, organize, and preserve institutional knowledge.
- Experience or interest in information architecture or knowledge management.
- Ability to work with a culturally diverse and globally distributed team.
- Strong organizational capabilities, with the ability to manage multiple documentation streams in parallel, both independently and collaboratively.
- Experience or familiarity with Agile methodologies and comfort working directly with software engineers.
- Ability to leverage AI tools to improve docs workflows.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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