Trading Partner Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Trading Partner Operations Manager responsible for managing client relationships and operations at a healthcare technology company. Tracking metrics and ensuring optimal client satisfaction through collaboration with internal teams.
Responsibilities:
- Track and report on key account metrics, including transaction volumes, rate limiting, product usage, and other performance indicators
- Drive improvements in client solutions and provide data-driven recommendations
- Monitor and analyze data and trends to identify potential issues and opportunities for improvement
- Track client support tickets, escalating as needed, and providing trending details to internal teams
- Work with the data team to build out custom reports as needed
- Conduct partner gap analysis to identify new business opportunities and provide insights to sales and SAS
- Act as a liaison between clients and internal teams ensure smooth communication and effective resolution of issues
- Participate in Launch Readiness projects, assisting in the preparation and execution of new products or service rollouts
- Create an operational success plan as appropriate
- Serve as the internal point of contact for trading partner related issues and questions
- Work with finance on delinquent accounts, credit requests, and terminations
- Serve as the primary operational contact for clients, prioritizing and managing issues to ensure timely resolution
- Serve as the main point of contact for invoice and contract related questions
- Deliver outbound communications to trading partners including new payer announcements, RCAs, and monthly payer lists
- Coordinate operational and tactical client meetings, including internal teams as necessary
Requirements:
- Bachelor’s degree in Business Administration, Management, or a related field or; 3+ years of experience in a client-facing role
- Experience with EDI systems and client enrollment processes is a plus
- Familiarity with data analytics, ticketing systems, and project management tools
- Strong analytical skills with the ability to track, monitor, and report on key metrics and trends
- Excellent communication skills, with the ability to effectively liaise between clients, internal teams, and stakeholders
- Knowledge of EDI systems, enrollment processes, and payer-related operations
- Problem-solving skills with the ability to prioritize and resolve client issues efficiently
- Ability to train clients on new solutions, products, and processes
- Experience in project management, particularly in relation to client onboarding and solution implementations
- Proficiency in using CRM software, ticketing systems, and data analysis tools
- Attention to detail and a commitment to delivering high-quality service
- Ability to work collaboratively with cross-functional teams, including EDI enrollment, Business Operations, and Launch Readiness teams
- Experience with client communications and creating informative content
Benefits:
- Health insurance
- 401(k) matching
- Unlimited PTO
- Paid parental leave
- Education reimbursement
- Wellness reimbursement up to $250/year
Similar Jobs
Manager, Referral Partner Operations
Manage data integrity and operational support for referral partners at TopDog Law. Lead a team ensuring accurate data processing and communication.
Mail Operations Pharmacist – VSP/PT
Mail Operations Pharmacist responsible for medication dispensing and quality assurance at CenterWell Pharmacy. Ensuring accuracy and compliance in a remote role across multiple US states.
Service Operations Manager
Service Operations Manager leading engineering support teams for exceptional customer experience at Thrive. Driving operational excellence and building strong client relationships in a remote work environment.
VP, Conversational Access Operations
Vice President responsible for leading the Ascension Contact Center operations and enhancing consumer access. Overseeing a distributed workforce and optimizing performance through technology.
Engagement Manager – Oil & Gas, Refinery Operations Consulting
Engagement Manager responsible for Oil & Gas refinery projects and client engagement throughout Europe. Managing project delivery and enhancing customer experiences with significant travel required.
Operations Coordinator
Operations Coordinator managing daily operations for Watson Institute's People & Operations Team. Supporting talent, financial, and IT operations while ensuring seamless operational systems.
Koordinator – Kooperationspartnerakquise Pflegeschulen
Koordinator für die Partnerakquise in der Pflegebranche mit Fokus auf Netzwerken und Kooperationen. Flexible Arbeitszeit in Teilzeit mit modernster Ausstattung und digitalen Skills.
Operations Manager
Operations Manager maintaining financial operations, compliance, and record-keeping for a web data infrastructure company. Driving process improvements and collaborating with leadership across various functions.
Senior Operations Manager
Senior Operations Manager overseeing compliance and operational support for property management operations. Managing legal, eviction processes, and administrative support at Darwin Homes.
Operations Analyst
Operations Analyst supporting multiple portfolio management tasks at Darwin Homes. Collaborating with teams on data analysis and reporting while working fully remote.
Manager, DFR Field Operations
Manage installation teams and ensure successful deployment of BRINC's Drone as First Responder program. Lead operations while fostering customer relationships and team culture.
Payment Operations Specialist
Payment Operations Specialist responsible for managing daily payment flows and reconciliations. Collaborating with technology-driven teams to solve customer business problems in a fintech environment.
Director of RCM Operations
Director of RCM Operations overseeing billing and collections for Rethink Behavioral Health. Leading a high-performance team while ensuring HIPAA compliance and operational excellence.
Senior Growth Strategy – Operations Analyst
Senior Growth Strategy & Operations Analyst at SafeRide Health shaping pricing and client strategy for vulnerable populations. Collaborating with leadership to improve healthcare access through data-driven insights.
Operations Coordinator
Operations Coordinator providing administrative support to the Head of Small Clubs at Live Nation Entertainment. Assisting in scheduling, expense management, and project coordination.
Director, Provider Network and Operations
Director of Provider & Network Operations at Community Health Options. Overseeing provider relations, contracting, and network performance to meet company objectives.
Revenue Specialist III – Credits
Revenue Specialist analyzing payor behavior and resolving credit issues at scale for DaVita, a leading kidney care provider in the U.S. Collaborating with teams to eliminate systemic credit inflow
Associate Analyst, Business – ROPS
Associate Analyst responsible for resolving complex revenue cycle issues at DaVita. Engaging in data analysis, project management, and collaboration with business partners.
Territory Operations Manager
Territory Operations Manager at Orthofix managing documentation and patient interactions. Supporting Territory Managers and ensuring timely order completion while upholding ethical conduct.
Principal, Operations, Market Presence
Senior Operations leader establishing global Market Presence capability through planning and vendor management. Creating structured workflows and efficient vendor engagement for business units.