Trainee Customer Success Manager
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Job Description
Trainee Customer Success Manager helping clients utilize simpli immo's software effectively. Focused on onboarding, relationship building, and strategic consulting for customer satisfaction.
Responsibilities:
- Your mission: delight our customers
- You are the face to our customers and crucial to their success. You make sure every user unlocks the full potential of our software.
- Your goal: satisfied customers who become true fans of simpli immo.
- Customer onboarding & activation: You guide new customers after the technical setup and ensure they actively and successfully use our software.
- Relationship management: You are the primary contact for your customer portfolio, proactively maintain relationships and build long-term, trust-based partnerships.
- Strategic consulting: You conduct regular review calls, analyze software usage and provide strategic recommendations to maximize your customers’ success.
- Support & problem solving: You ensure customers are optimally supported, answer questions, identify challenges and collaborate with our tech team to find the best solution.
- Customer feedback & product development: You collect valuable feedback and work closely with our product team to continuously improve simpli immo.
- Measuring success: You monitor key customer metrics (e.g. activity levels, NPS, ROI) and proactively initiate actions when needed.
Requirements:
- Completed degree in Business Administration, Economics, Communications or a similar field — or equivalent vocational training with relevant professional experience.
- Passion for customer success: You are driven to help customers achieve their goals and aren’t satisfied until they are.
- Tech affinity & basic CRM experience: You are comfortable with software and digital tools; CRMs like Salesforce, HubSpot or Pipedrive are familiar to you.
- Self-driven & responsible: You work in a structured and independent way, prioritize wisely and don’t require micromanagement.
- Strong communication skills: You can explain complex topics simply, clearly and with empathy, and you build relationships effortlessly.
- Process-oriented: You think in processes, understand workflows and have an eye for optimization opportunities.
- Initiative & willingness to learn: You are proactive, enjoy taking responsibility, want to grow and are eager to develop both professionally and personally.
- Language skills: German at native level and good English.
Benefits:
- 100% remote: Work where you’re most productive. All you need is a professional, quiet workspace.
- Legendary company events: From a shared weekend in Berlin to sunshine on a finca in Mallorca — we celebrate successes in person!
- Attractive compensation package: In addition to a fair base salary, you benefit from performance-based bonuses.
- A virtual team with real cohesion: Although we work remotely, we are a close-knit team — regular virtual team lunches and open communication foster genuine team spirit.
- Intensive onboarding & mentoring: You’ll get everything you need to hit the ground running: a structured onboarding, deep insights into our software and a mentor by your side.
- Responsibility from day one: You’ll quickly take ownership of your own customer portfolio.
- Training & development: We invest in your personal and professional growth.
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