Training Manager
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Job Description
Training Manager providing onboarding and ongoing development for sales and service teams at a pet health company. Delivering training and ensuring adherence to company standards.
Responsibilities:
- Lead and facilitate training programs for new hires and existing team members across Sales, Retention, and Claims.
- Deliver training sessions virtually and in-person, tailored to individual and team needs.
- Ensure employees understand policies, procedures, and communication standards to create outstanding customer experiences.
- Track training progress and escalate performance concerns to appropriate leadership.
- Develop, update, and maintain training materials that reflect current company policies and best practices.
- Create assessments to evaluate trainee comprehension and retention.
- Adapt training methods to accommodate diverse learning styles.
- Review customer interactions (calls, chats, claims) to identify coaching opportunities and reinforce learning.
- Coordinate licensing and certification requirements (e.g., P&C licensing) for applicable roles.
- Foster a positive, inclusive, and value-driven training environment.
Requirements:
- Proven experience delivering training to individuals and groups in a professional setting.
- Strong presentation and facilitation skills with the ability to communicate clearly and concisely.
- High attention to detail and ability to provide constructive feedback.
- Proficiency in CRM systems, Excel, PowerPoint, SharePoint, and other training tools.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to multitask, prioritize, and remain composed under pressure.
- Self-motivated and capable of working independently with minimal supervision.
- Minimum of 2 years of frontline experience within the department they are training.
Benefits:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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