Trust & Safety Analyst
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Job Description
Trust & Safety Analyst ensuring platform safety and integrity for Givebutter. Monitor accounts and transactions to mitigate fraud and escalate issues as needed.
Responsibilities:
- Investigate fundraising campaigns, accounts, and transactions when risk signals indicate potential policy violations, prohibited content, fraud, or abuse
- Review account activity and fund flows to identify and mitigate fraud, misuse, or financial crime risks
- Respond to and resolve Trust & Safety escalations from customers, donors, and the Customer Support team in a timely, empathetic, and well-documented manner
- Apply Givebutter’s Trust & Safety policies consistently while exercising sound judgment in edge cases and ambiguous scenarios
- Document investigations, decisions, and enforcement actions clearly to support audits, appeals, handoffs, and internal knowledge sharing
- Communicate directly with users and suspected bad actors in a clear, professional manner, including issuing warnings, enforcing account restrictions, and supporting account offboarding when necessary
- Support nonprofit verification, account recovery, and identity verification efforts by validating organizational and account ownership and assessing associated risk
- Monitor for recurring abuse patterns or emerging fraud vectors and escalate insights or concerns to Trust & Safety leadership
- Stay current on evolving fraud tactics, platform abuse trends, and relevant payments or compliance considerations
Requirements:
- 3+ years of experience in Trust & Safety, Fraud Prevention, Risk Operations, Payments Operations, or a related field, *or* equivalent experience in Customer Support involving complex escalations, investigations, or risk assessment
- Strong analytical and investigative skills, with the ability to assess risk, synthesize incomplete or ambiguous information, and make sound, defensible decisions
- Excellent written communication skills, with the ability to clearly explain decisions, reasoning, and next steps to both internal teams and users
- High attention to detail and strong organizational skills, with the ability to manage multiple investigations and priorities simultaneously
- Empathy and emotional intelligence when handling sensitive or high-stress situations involving customers, donors, or nonprofit organizations
- Ability to apply Trust & Safety policies consistently while exercising judgment in nuanced or edge-case scenarios
- Interest in online safety, financial integrity, and protecting communities on digital platforms, including a willingness to stay informed on evolving risks and abuse trends
- Must be a citizen of the Philippines
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection (2nd monitor recommended)
Benefits:
- Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role.
- Job Security: Employed full-time by Givebutter via an EOR called Deel.
- Health Insurance: We offer HMO medical insurance covered 100% for employees.
- Holiday Pay: Givebutter Trust & Safety operates 7 days a week. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials.
- Performance Bonuses
- Paid Time Off: Generous annual PTO allowance.
- Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days
- Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter.
- Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
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