Tutor Operations and Support Assistant
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Job Description
Tutor Operations and Support Assistant supporting tutor operations and administrative tasks in a remote education company. Ideal for organized individuals interested in supporting education and tutoring.
Responsibilities:
- Review student needs and assist with matching students to appropriate tutors
- Coordinate and schedule trial sessions between students and tutors
- Track trial sessions and placement outcomes from start to finish
- Communicate with tutors via email and internal systems to confirm availability and next steps
- Support Academic Advisors and Placement teams with administrative coordination
- Provide timely and professional support to tutors and students as needed
- Support onboarding tasks such as profile setup, system access, and documentation tracking
- Assist with offboarding tasks including status updates and record maintenance
- Maintain accurate tutor records across internal tools and systems
- Screen tutor applications using established guidelines and tools
- Support background check processing and status tracking
- Maintain accurate hiring and candidate records in Workable and related systems
- Assist with responding to tutor and student inquiries
- Route questions or issues to the appropriate team when needed
- Maintain clear, professional communication across email, Slack, and internal tools
- Support documentation, data entry, and process updates as systems evolve
- Take on additional administrative and coordination tasks as needed
Requirements:
- Strong written and verbal English communication skills
- Ability to communicate clearly and professionally with tutors, students, and internal teams
- Excellent attention to detail and organization
- Comfortable working independently in a fast paced, remote environment
- Ability to follow structured processes while adapting to change
- Calm, reliable, and solution oriented when handling time sensitive requests
- Comfortable learning and using tools such as Google Suite, Slack, Workable, and internal platforms
- Interest in education, tutoring, or operational support
- Preferred but Not Required
- Prior experience as an assistant, administrative assistant, or coordinator
- Experience supporting education, tutoring, recruiting, or customer support teams
- Familiarity with the US education system
- Must Have
- Reliable computer or laptop
- High speed internet
- Quiet and professional workspace
Benefits:
- Compensation is structured specifically for international hires based in these locations.
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