UX and Product Analyst
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Job Description
Junior UX and Product Analyst supporting Medical Health Support Contract team with product strategies and user experience optimization. Collaborating with UX designers and product managers to enhance digital healthcare services.
Responsibilities:
- Assist in conducting user research through surveys, interviews, focus groups, and usability testing.
- Analyze user behavior and feedback to identify trends, pain points, and opportunities for improvement.
- Support the creation of user personas, journey maps, and other research artifacts to inform design decisions.
- Collaborate with product managers to define and track key performance indicators (KPIs) for product success.
- Analyze product usage data using tools like Google Analytics, Mixpanel, or Hotjar to identify areas for optimization.
- Conduct competitive analysis to benchmark product features and user experiences against industry standards.
- Work with UX designers to translate research findings into actionable design recommendations.
- Assist in creating wireframes, prototypes, and mockups to visualize potential solutions.
- Prepare detailed reports, dashboards, and presentations to communicate insights and recommendations to stakeholders.
- Collaborate with cross-functional teams to ensure that research findings and product insights are effectively implemented.
- Stay updated on UX and product analysis trends, tools, and best practices.
Requirements:
- Bachelors degree (or equivalent work experience) with 2+ years experience in UX research, product analysis, or a related role.
- Basic knowledge of UX research methods, usability testing, and data analysis techniques.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Attention to detail and a commitment to delivering high-quality work.
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
- Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home.
- Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.
Benefits:
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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