UX & Product Designer – Customer Journey Stream
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Job Description
UX & Product Designer shaping customer journeys for INTERSPORT’s unified online and offline commerce platform. Designing, testing, and improving web and mobile experiences.
Responsibilities:
- Own the UX for product areas from problem definition through to production-ready solutions
- Work closely with Product Management, Engineering, Data, and Business teams
- Develop user flows, UX concepts, and UI designs for web and mobile across the customer journey
- Formulate measurable hypotheses with Product Management and Data, and derive design and product decisions
- Design and support A/B tests, experiments, and CRO initiatives
- Evaluate impact using relevant UX and business KPIs
- Conduct user research, interviews, and usability tests
- Translate research insights into concrete product improvements
- Further develop the “Pulse” Design System using Figma and Storybook, ensuring consistency, reusability, and accessibility
- Collaborate with the Frontend Guild and test new design and prototyping approaches, including AI-assisted methods
- Actively contribute to the UX & Product Design Practice and help evolve shared standards and ways of working
Requirements:
- Several years of experience in UX or Product Design, ideally in B2C e-commerce, digital platforms, or high-traffic products
- Experience with CRO, A/B testing, and hypothesis-driven product development
- Excellent knowledge of Figma and experience with Design Systems and Component Libraries, ideally Storybook
- Experience with user research, usability testing, and analytics
- A strong understanding of user needs, digital design, and consistent customer journeys
- Experience working with cross-functional product teams
- An independent, structured, and pragmatic working style
- Very good German and English skills
- Experience with AI-assisted prototyping or design-to-code (nice to have)
- Technical understanding of components, design tokens, and modern frontend structures (nice to have)
- Knowledge of accessibility / WCAG or low-code prototyping (nice to have)
- Experience in the retail or sports sector (nice to have)
Benefits:
- Flexible working hours
- Mobile working
- Employee discounts
- Additional benefits
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