UX Researcher
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Job Description
UX Researcher focusing on payments product within Invoice Simple and Joist at EverCommerce. Collaborating with teams to create insights that drive product strategy and enhance user experience.
Responsibilities:
- Partner closely with Product, Design, Marketing, and senior leadership to ensure customer insight directly informs product strategy, growth initiatives, and execution across the Payments experience
- Conduct research across the full payments user journey, from onboarding and activation through ongoing usage, trust, and retention
- Be a trusted subject-matter expert for customer research, providing clear, evidence-based recommendations to inform decisions
- Work across departments to scope, plan, design and execute impactful research initiatives
- Use a blend of qualitative and quantitative methods (e.g., behavioural data, surveys, funnels, and interviews) to understand payments adoption, friction, trust and behaviour
- Utilize research findings to influence payments strategy, roadmap prioritization, and growth initiatives
- Skillfully craft and present audience-tailored research assets (e.g., presentations, reports, one-pagers) to document and communicate research findings
- Foster strong collaborative relationships within the company (e.g., with product, marketing, design, sales, engineering, customer success & support, and the senior leadership team) to ensure stakeholder buy-in and contribution to cross-functional projects
Requirements:
- 5+ years of professional research experience, with a strong background in utilizing rigorous research methods to produce empirically credible findings
- Adept at mixed-method research, preferably stemming from a background in SaaS businesses
- Experience translating research insights into product, growth, or business decisions – not just artifacts or reports
- Expertise analyzing product and survey data using statistical or analytical tools (e.g., R, Python, JASP) and translating results into product decisions
- Ability to own and independently drive research projects while involving stakeholders
- Comfortable operating independently in initially ambiguous problem spaces who can proactively define problems, research plans, and achieve stakeholder alignment
- Can respectfully challenge assumptions and influence decisions with evidence
- Proficiency in owning, managing and driving multiple, parallel research projects
- High attention to detail, complex problem-solving, and contingency planning
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- Flexible time-off
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
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