Senior User Experience Research Advisor – Behavioral
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Job Description
Senior User Researcher at Cigna leading user research initiatives to enhance digital experiences. Collaborating with cross-functional teams for data-driven insights and recommendations in UX design.
Responsibilities:
- Lead qualitative and quantitative user research initiatives that inform the design of Cigna digital products (generative and evaluative)
- Place what is learned during the research and effectively tell it through a story that creates empathy and invoked action
- Develop detailed recommendations and reports from research performed, and present this work to project, stakeholder, and executive teams across the enterprise
- Create participant screeners and develop participant-recruitment strategies
- Stay on top of evolving usability practice tools and methods
- Educate business teams on research and usability best practices
- Think holistically across lines of business and focus on outcomes
- Create connection points with other researchers and partners to triangulate data and provide a clearer picture for stakeholders
Requirements:
- 5+ years' of hands-on experience conducting UX research in an applied setting
- Proven success creating and executing impactful user experience research studies in a fast-paced environment
- Demonstrated ability to translate user research results and UX best practices into actionable insights and recommendations
- Deep understanding of how to apply research methods to collect statistically valuable insights that take into account business objectives
- Experience with both in-person and remote usability testing (moderated and unmoderated)
- Journey mapping / ecosystem mapping experience
- Design thinking / Continuous Discovery Methods background
- Statistical and quantitative expertise (high familiarity with manipulating large data sets, survey design, cross-tab analysis, etc.)
- Familiarity with statistical measurement tools such as SPSS, SAS, and R
- Prior health insurance knowledge / experience is a plus
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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