Retail Inventory Manager
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Job Description
Retail Inventory Manager overseeing inventory corrections, audit trails, and system accuracy for Trulieve’s regulated cannabis retail operations. Supporting physical counts, compliance, reporting, and cross-functional process improvement.
Responsibilities:
- Lead daily Inventory Fix intake, prioritization, assignment, research, correction, approval support, and closure across supported retail systems and states
- Ensure complete and reliable supporting documentation before inventory records are changed
- Establish and monitor service levels for aging, response time, resolution time, backlog, and escalated requests
- Review and escalate higher-risk, unusual, material, or repeat requests indicating potential control breakdowns, fraud, theft, regulatory exposure, or systemic issues
- Coordinate support for scheduled retail physical inventories, including count file preparation, upload review, variance support, posting, and controlled resolution of system exceptions
- Document physical-inventory exceptions, unresolved variances, late submissions, unsupported changes, and accountable operational owners
- Research inventory movement and transaction history across SAP, OMS, Dutchie, MJ Platform, Metrc, BioTrack, and other applicable systems
- Identify and document system defects, interface failures, package or batch issues, data-conversion errors, and other conditions affecting inventory accuracy
- Escalate system issues to IT or application support with evidence, business impact, affected locations, and required resolution
- Participate in user acceptance testing, implementation readiness, and post-implementation monitoring
- Perform authorized inventory changes and maintain evidence of request, review, approval, execution, and validation
- Document ticket types, required inputs, research steps, decision rules, procedures, approvals, state-specific requirements, and escalation scenarios
- Maintain standard work, job aids, decision trees, and examples for Inventory Fix requests
- Cross-train backup resources and validate critical activity coverage
- Support a consistent national ticket taxonomy and identify opportunities for workflow simplification, automation, or portal integration
- Maintain ticket data and provide operational expertise for trend and root-cause analysis
- Recommend ways to reduce preventable tickets, backlog, repeat issues, manual effort, and Inventory Fix dependence
- Partner with Retail Operations, Compliance, Technology, Supply Chain, Quality, Finance, and Profit Protection to resolve exceptions and clarify ownership
- Communicate requirements, risks, and unresolved issues to store and functional leaders
- Support inventory-integrity investigations with system history, transaction evidence, correction records, and subject-matter expertise
- Maintain support for state regulatory and seed-to-sale inventory requirements
Requirements:
- Five or more years of progressive experience in retail inventory, inventory control, store operations, regulated inventory, or a related field
- Demonstrated experience researching inventory transactions, reconciling discrepancies, and processing controlled inventory corrections
- Ability to manage detailed operational work, competing deadlines, month-end activity, and escalation priorities with accuracy and discipline
- Strong written and verbal communication skills, including the ability to clearly document decisions, procedures, risks, and unresolved issues
- Intermediate to advanced Microsoft Excel skills and experience working with ticketing or workflow systems
- Experience training or cross-training others on systems and inventory procedures
- Ability to work effectively across Retail Operations, Compliance, Technology, Finance, Supply Chain, and other business functions
- Experience in a complex, multi-state, highly regulated retail environment
- Experience with SAP or SAP Fiori, OMS, Dutchie, MJ Platform, Metrc, BioTrack, Zendesk, OpenText, or comparable platforms
- Experience supporting physical inventory counts, system implementations, user acceptance testing, and data-conversion activities
- Knowledge of SOX documentation expectations, inventory audit trails, segregation of duties, and change authorization
- Experience participating in workflow automation, structured intake, reporting, or inventory-governance improvement initiatives
- Cannabis retail or seed-to-sale inventory experience
- Ability to work extended hours during month-end physical inventories, system implementations, or urgent inventory events, including occasional evenings, weekends, and holidays
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Benefits:
- A comprehensive benefits package including paid time off
- Travel to retail locations may be required as part of the role
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