Vice President, Operational Excellence
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Job Description
Vice President leading operational excellence, labor strategy, training, and profitability for Take 5 Oil Change. Driving process improvement across 700+ corporately owned shops and field teams.
Responsibilities:
- Execute the Take 5 Oil Change brand strategy to drive unit growth, profitability, and excellent customer experience
- Lead development and execution of operational processes, labor standards, training, customer service, project management, loss prevention, and local fleet growth
- Develop and execute end-to-end go-to-market strategies, including collateral and support for preparation, launch, ongoing execution, and continuous improvement
- Analyze data and take action to improve business processes, execution, efficiency, and overall company performance
- Lead short- and long-term strategy execution and empower teams and field teams to achieve operational excellence and store-level profitability
- Control, design, and optimize resources and controllables supporting 700+ corporately owned Take 5 Oil Change shops
- Collaborate with field teams and third-party vendors to understand shop-level labor impacts
- Design, implement, and evolve the in-shop labor model to maximize productivity, sales growth, and expense control
- Partner with Operations Field Leaders and Finance to drive compliance with labor and expense management programs
- Support operations process design and change through data analytics
- Control cost of goods and expense management within the corporate shop system
- Lead the Director of Loss Prevention and team to control cash, inventory, and other losses through technology, data, and process design
- Lead Claims Management teams, improve processes, identify root causes, and reduce customer claims
- Lead and develop operators, leaders, and instructors to grow average unit volume and profitability
- Advise field leaders on standardizing operational best practices and improving customer experience
- Drive operational efficiencies and systems to improve sales, service, and experience
- Identify and drive continuous improvement through operational efficiencies, tools, and resources
- Seek and provide feedback to leaders, peers, reports, and business partners
- Collaborate across functional areas to improve end-to-end processes and customer and employee experiences
Requirements:
- Bachelor’s degree in a related field
- 5+ years of operations and training experience in a fast-paced company
- Deep knowledge of operational processes, project management, and learning and development to drive business results
- Demonstrated success leading operational excellence, training, project management, customer experience, and loss prevention
- 3+ years of experience leading and developing operational strategies for a growth organization
- Experience leading new business processes, learning and development projects and programs, performance consulting, and/or strategic planning
- Experience in a high-growth brand is a plus
- Ability to create positive, efficient teams through mentorship, coaching, and feedback
- Ability to strategize and clearly articulate and execute a vision from inception to measured results
- Ability to manage competing priorities in a fast-paced, high-growth environment
- Strong communication skills across all organizational levels, including C-suite, vendors, field teams, and cross-functional teams
Benefits:
- Health and wellness benefits
- Paid time off
- Holiday pay
- Early access to 50% of earned wages at any time through the myFlexPay program
- Supplemental pay types may include commissions or bonus incentives, depending on the role
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