Virtual Assistant – General Pool
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Job Description
Virtual Assistant position at Ascension Business Solutions LLC supporting U.S. clients in various administrative tasks. Role involves email management, scheduling, data entry, and client communications.
Responsibilities:
- Manage emails, messages, and client or internal communications following documented guidelines
- Schedule appointments, meetings, and maintain accurate calendars
- Perform data entry, record updates, and documentation in spreadsheets, CRMs, or client systems
- Provide customer or client support using approved scripts and escalation paths
- Support operational, sales, recruitment, scheduling, or intake workflows as assigned
- Prepare basic reports, summaries, or trackers as instructed
- Assist with light social media, content, or administrative tasks when clearly defined
- Maintain organized records and follow documentation and reporting standards
- Communicate clearly, professionally, and consistently with clients and internal teams
Requirements:
- Graduate of a 4-year course or a Bachelor’s degree
- Excellent English communication skills (written and verbal)
- Strong attention to detail, follow-through, and time management
- Ability to work independently while following structured processes and SOPs
- Familiarity with Google Workspace, Microsoft Office, Slack, and similar tools
- Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours
- Stable internet connection (Minimum of 10MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device.
- Professional, coachable, and open to feedback and role reassignment as needed
- Prior experience as a Virtual Assistant supporting U.S.-based clients (Preferred but not required)
- Experience in healthcare support, home care, recruitment, sales, scheduling, or operations (Preferred but not required)
- Familiarity with CRMs, scheduling platforms, EMRs/EHRs, or productivity tools (Preferred but not required)
- Ability to adapt across different support functions based on training and performance (Preferred but not required)
Benefits:
- Competitive compensation package starting commensurate with experience and role alignment
- Paid training and structured onboarding
- Fully remote work setup, including a company-issued laptop and noise-canceling headset (subject to role and eligibility guidelines)
- HMO health coverage, subject to company eligibility requirements
- Performance-based annual salary increases
- Paid Time Off (PTO) to promote work-life balance and well-being
- Retention bonus for long-term team members
- Referral bonus program
- Performance bonuses and incentive programs are available upon reaching 6 months of tenure
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