Operations Manager – Executive Assistant
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Job Description
Operations Manager creating operational leverage for an online education, coaching, community, and media company. Coordinating execution, systems, clients, contractors, content, and growth operations.
Responsibilities:
- Own day-to-day operational coordination across the business, including priorities, tasks, deadlines, follow-ups, and team accountability
- Act as the operational point person between the Founder, Growth Operator, team members, contractors, and external partners
- Maintain visibility across key business priorities and ensure commitments are followed through to completion
- Coordinate Inner Circle client onboarding, scheduling, tracking, renewals, and offboarding
- Handle routine WhatsApp and Skool member support, announcements, onboarding, and community administration
- Maintain client, member, and business records and ensure important information is up to date
- Review Fathom transcripts and maintain GoHighLevel with sales notes, pipeline stages, follow-ups, and next actions
- Coordinate with contractors and team members, including the editor, setter, and other external partners
- Identify operational gaps, overdue tasks, and potential issues before they become problems
- Build and maintain a simple weekly operating/KPI dashboard
- Build and maintain practical SOPs, trackers, and workflows for recurring processes
- Turn growth priorities into clear tasks, owners, deadlines, and next steps
- Act as the operational filter between the Growth Operator and Founder
- Own YouTube execution and administration, including uploads, descriptions, playlists, Community posts, testimonials, and editor coordination
- Support content workflows from recording through editing, approval, publishing, and repurposing
- Coordinate marketing campaigns, launches, ads, webinars, and other growth initiatives by tracking deliverables and deadlines
- Support lead and sales operations, ensuring qualified opportunities, follow-ups, and handoffs do not fall through the cracks
- Maintain ManyChat and other growth-related workflows, including campaign tracking, QA, and follow-through
- Surface member feedback, testimonials, and community insights that support growth
- Handle sensitive client, coaching, financial, operational, sales, and business information with strict confidentiality
- Exercise sound judgment regarding confidential information and escalation
Requirements:
- 5+ years of experience in operations, business operations, project management, business administration, or a similar function, or demonstrable ownership of operations within a founder-led or entrepreneurial business
- Experience supporting a founder, CEO, entrepreneur, or senior executive in a fast-paced business environment
- Experience in online education, coaching, consulting, personal development, digital products, membership communities, media, or other online businesses is an advantage
- Highly proactive, organized, and dependable, with strong follow-through
- Comfortable taking ownership rather than waiting for instructions
- Strong written and verbal English communication skills
- Comfortable working across Google Workspace, WhatsApp, Skool, ChatGPT, Fathom, GoHighLevel, Calendly, ManyChat, YouTube, and project-management tools
- Able to prioritize, delegate, problem-solve, and escalate appropriately
- Comfortable working in a fast-moving, founder-led environment where processes are still being built
- Strong bias toward simple, practical execution over unnecessary process or tool-building
- Commercially aware and able to understand the impact of operations on customers, leads, revenue, and growth
- Signing an NDA will be required as part of the role
- Must be currently residing in the Philippines and legally authorized to work there
- Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work
Benefits:
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Paid Service Incentive Leave (SIL)
- Paid Philippines Holidays
- Free Learning and Development Programs
- 100% Remote Work
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