Virtual Receptionist, Bilingual
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Job Description
Virtual Receptionist for California-based personal injury law firm. Handling inbound calls and managing client intake with empathy and confidentiality.
Responsibilities:
- Handle inbound calls and conduct initial client intake for personal injury cases**
- Gather and accurately document caller information, incident details, and insurance data in CRM systems**
- Assess call urgency and route communications appropriately to attorneys or case managers**
- Schedule consultations and follow-up calls using the firm's calendar system**
- Maintain confidentiality and ensure compliance with HIPAA and attorney-client privilege standards
Requirements:
- Minimum of 1–2 years of professional experience as a receptionist, virtual assistant, or call handler within a law firm or medical office environment.
- Professional bilingual proficiency in spoken English and Spanish, with clear and articulate communication skills.
- Verifiable experience using VOIP phone systems, CRM software, and digital scheduling platforms.
- High school diploma or equivalent educational credential required.
- Ability to accurately document caller information, incident details, and insurance data using standardized intake procedures.
- Proven ability to assess call urgency and appropriately route communications to attorneys or case managers.
- Professional home office setup with reliable high-speed internet and a quiet, distraction-free workspace.
- Strong emotional intelligence and empathy when interacting with distressed or injured callers.
- Consistent adherence to confidentiality standards, including HIPAA regulations and attorney-client privilege protocols.
- Proficiency with digital communication tools, including phone systems, email platforms, and case management software.
Benefits:
- Access to a $200k+ perk marketplace with instant discounts on 150+ services**
- Access up to 50% of approved earnings before payday (no credit checks or fees)**
- On-time, in-currency pay
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