VP, Customer Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Lead Customer Success for AI healthcare assistant Nabla, focusing on post-sales organization and customer outcomes.
Responsibilities:
- Lead and scale our post-sales organization
- Own the full customer lifecycle from onboarding through renewal and expansion
- Build, manage, and mentor a high-performing CS team
- Own GRR, NRR, CSAT as primary KPIs, along with ARR expansion
- Personally manage relationships with our top-tier health system executives
- Drive measurable clinical and operational outcomes for customers
- Build and refine scalable CS playbooks
- Partner with Sales on expansion and upsell opportunities
Requirements:
- 10+ years in Customer Success or Account Management, with 8+ years in a leadership role
- Experience scaling a CS org from early-stage through Series D+ growth
- Proven track record owning NRR targets of $20M+ ARR
- Experience in healthcare technology, digital health, or enterprise SaaS strongly preferred
- Deep understanding of health system procurement cycles, clinical workflows, and EHR ecosystems
- Analytical and Executive mindset — you lead with data and can build a board-ready CS metrics story
- Exceptional executive presence; comfortable presenting to C-suite and clinical leadership
- Ability to travel up to 30%
Benefits:
- Competitive salary and stock options
- 100% individual coverage for Medical, Dental, and Vision insurance
- Unlimited paid time off and 11 national holidays
- Unlimited sick leave
- Paid leave for new parents
- $1,500 to purchase home office equipment
- Full ownership of your time and schedule
Similar Jobs
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.
Senior Associate – D365 CRM, Copilot/AI Functional Lead
Senior Associate managing technology transformation projects with Microsoft Dynamics for clients. Collaborating with teams to solve complex business challenges and deliver strategic solutions.
Associate Customer Success, MM
Associate Customer Success role managing client relationships at a global payroll and HR platform. Responsible for driving product adoption and fostering client engagement for long-term growth.
Customer Success Associate – Scale, Portuguese or Spanish Speaker
Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention.
Customer Success Associate – Scale
Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America.