VP, Operations Design – Strategy
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Job Description
VP of Operations overseeing operational reliability and strategic delivery for Mainstay's HOA and Tax business lines. Collaborating cross-functionally to align on customer experiences and operational outcomes.
Responsibilities:
- Own end to end operational outcomes across HOA and Tax, with clear accountability for delivery, prioritization, and process design
- Set and run operating cadences, including metrics, reviews, and accountability rhythms that teams execute against
- Be hands on in execution where needed to maintain continuity of delivery, unblock teams, and model Mainstay’s “way of operating”
- Design, evolve, and enforce processes that improve reliability, quality and scalability
- Make final decisions on issue triage, sequencing of work, and tradeoffs across initiatives
- Translate product strategy into executable operating plans and provide grounded feedback based on delivery realities
- Build, develop and hold accountable a team of leaders, creating clarity around ownership and decision rights
- Identify organizational gaps and make hiring decisions to strengthen execution capacity in partnership with our COO
- Drive cross functional alignment through clear communication, strong judgment, and disciplined prioritization
- Say no to work that distracts from core priorities, even when it’s uncomfortable
- Balance meaningful change with an awareness of team capacity and long term sustainability
Requirements:
- 15+ years of experience in operations, strategy, or execution focused leadership roles
- Experience owning outcomes across multiple businesses, teams, and complex operational surfaces
- Proven ability to step into ambiguity, stabilize execution, and impose structure without over engineering
- Comfortable being deeply involved in the details while building systems that scale beyond the individual
- Track record of leading leaders and making hard calls on priorities, process, and organizational design
- Strong operational judgment and the ability to make decisions without perfect information
- Speaking to operations w/ data is your default more of operating
- High standards for quality and accountability, paired with awareness of how change impacts teams
- Ability to manage friction productively across functions and senior stakeholders
- Willingness to work harder than anyone else on the team, while recognizing and addressing burnout in others
- Clear communicator with the ability to move between operators and executive audiences
- Experience in Real Estate, Fintech, or services heavy business.
Benefits:
- Offers Equity
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