VP, Operations
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Job Description
VP, Operations overseeing operations for Tia's healthcare services, ensuring effective execution across clinical operations with a focus on improving outcomes. Requires significant experience in fee-for-service primary care management.
Responsibilities:
- Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals.
- Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations.
- Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows.
- Build scalable operating models that improve access, efficiency, and margin without compromising patient experience.
- Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time.
Requirements:
- 12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale.
- Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment.
- Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign.
- Hands-on experience building operational models; proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus.
- Experience partnering with executive teams and presenting to Boards.
- Prior experience in high-growth, operationally complex healthcare environments strongly preferred.
Benefits:
- Unlimited vacation
- Free Tia membership
- Competitive stock option package
- $300 one-time WFH stipend
- $50/month phone and internet reimbursement
- Medical, dental, and vision benefits
- 401k program (no matching at this time)
- Top of the line 13" Macbook Pro
- Travel stipend for team off-sites
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