VP, Payments
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Job Description
Leading Upwork’s global payments strategy across a two-sided marketplace and managing cross-functional teams. Shaping the future of payments and embedded financial services for millions of transactions.
Responsibilities:
- Set the vision and long-term strategy for Upwork’s global payments and financial infrastructure, aligning with company-wide objectives and board-level outcomes
- Lead a multi-functional organization responsible for payment rails, payout orchestration, regulatory compliance, risk mitigation, and customer experience
- Identify and scale global payment partnerships across acquiring, disbursing, and embedded finance—ensuring resilience, speed, and customer delight
- Drive the adoption of AI-powered payment solutions and automation to reduce costs, enhance decision-making, and improve customer outcomes
- Serve as executive sponsor for critical financial partnerships, vendor relationships, and compliance frameworks across jurisdictions
- Navigate a complex regulatory landscape and ensure Upwork remains ahead of evolving global fintech requirements and risk standards
- Deliver measurable outcomes tied to margin optimization, transaction costs and losses, and the optimal balance between payment success rates and net transaction loss, while ensuring experience quality
- Build, mentor, and inspire a high-performing leadership team within the Payments function, reinforcing a culture of excellence, innovation, and cross-functional alignment
Requirements:
- Proven executive leadership experience owning global payments, payout systems, or embedded finance platforms at scale—preferably within a two-sided marketplace or fintech environment
- Deep understanding of financial systems, cross-border payment rails, wallet infrastructures, and regulatory dynamics across key regions (e.g., US, EMEA, APAC, LATAM)
- Track record of driving strategic transformation, product portfolio management, and executing through complex, matrixed organizations
- Proficiency in leveraging AI to optimize financial workflows, increase operational efficiency, and accelerate partner evaluation or integration processes
- Ability to influence at all levels, from board to technical teams, and to balance long-term strategic vision with near-term executional excellence
Benefits:
- comprehensive medical coverage for you and your family
- unlimited PTO
- 401(k) plan with matching
- 12 weeks of paid parental leave
- Employee Stock Purchase Plan
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