Vice President – Modern Workplace Services
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Job Description
Vice President of Modern Workplace Services at SHI, responsible for defining and executing strategy. Leading a high-impact organization in IT solutions and services.
Responsibilities:
- Define and execute a multi-year Modern Workplace Services strategy aligned to SHI’s solution pillar objectives.
- Drive revenue growth while improving margin quality, mix, and operational efficiency.
- Build and lead a best-in-class Modern Workplace services organization.
- Establish standardized service catalogs and methodologies.
- Drive improvements in service profitability and customer satisfaction.
- Implement a formal project and program management framework across all Modern Workplace Services initiatives.
- Transform the services organization into a disciplined, data-driven operating model.
- Define and execute a global partner strategy across OEMs and service providers.
- Assess and evolve organizational design to support scale and efficiency.
Requirements:
- 10–15+ years of leadership experience in Modern Workplace Services, EUC, or IT Services
- Proven track record of building and scaling services delivery organizations and project execution models
- Strong background in: Managed services and service delivery frameworks, Project/program management at scale, Partner ecosystem strategy
- Experience driving KPI-led operating models and financial performance
- Executive presence with ability to drive alignment across senior leadership
- Demonstrated experience leading teams and managing organizational performance
- Ability to work across regions and functions in a global environment
- Willingness to travel as needed based on business requirements.
Benefits:
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
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