WFM Support Coordinator
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Job Description
INFOR Time & Attendance coordinator supporting system administration, payroll data accuracy, testing, and training. Helping Mondelēz International deliver global snack brands through HR technology operations.
Responsibilities:
- Provide software and application knowledge to support implementation of solutions
- Optimize delivered services to meet business demands and service operations strategy
- Plan, measure, report, and communicate service improvement initiatives
- Serve as a consultant on issues and resolutions
- Recommend actions to optimize investments and benefits and mitigate risks
- Identify and evaluate suppliers, onboard vendors, and establish and run vendor governance
- Collaborate with management on requisitions, purchase orders, invoices, and payments
- Provide design collateral and configure software components in alignment with security policy and governance
- Ensure adherence to development and configuration standards and processes
- Provide day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system
- Support accurate employee time capture, schedule management, and data flow to payroll
- Act as the first point of support for employees, managers, HR, and payroll users
- Manage user access, roles, permissions, configurations, integrations, reports, audits, upgrades, and patches
- Provide end-user assistance, documentation, training, and system communications
- Support payroll processing and resolve data discrepancies
- Support implementation through requirements definition, configuration, data migration, testing, quality assurance, training, change management, go-live support, and post-implementation optimization
- Participate in project meetings and workshops, track tasks, and report status to the project manager
- Collaborate with HR, Payroll, IT, Operations, technical teams, and external vendors
Requirements:
- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (preferred)
- 2+ years of experience with HRIS, payroll, or time & attendance systems
- Hands-on experience with INFOR Time & Attendance or other INFOR HCM modules strongly preferred
- Prior experience in a support or HR operations role is an advantage
- Strong customer service and communication skills
- Ability to troubleshoot application issues and provide clear guidance to end-users
- Detail-oriented with strong organizational and problem-solving skills
- Proficiency in MS Excel, Word, and reporting tools
- Knowledge of payroll processes and labor law compliance (advantageous)
- Experience with scheduling/labor management and MVS (Master Rotation and Auto Assignment)
- Workday/HCM Integration knowledge
- Service-oriented and approachable with strong interpersonal skills
- Proactive, adaptable, and able to work under deadlines
- High integrity and confidentiality in handling sensitive employee data
- Strong team player with the ability to work cross-functionally
Benefits:
- Equal opportunity employment
- No relocation support available
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