Workforce Management Solutions Architect – Techo-Functional
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Job Description
CVS Health WFM architect designing enterprise forecasting and scheduling solutions. Leading platform configuration, staffing analytics, and cross-functional delivery.
Responsibilities:
- Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points
- Translate business findings into actionable requirements and priorities
- Drive fit-gap analysis across vendor/product options and current-state tools
- Design forecasting workflows and operating models for demand and staffing plans
- Define scheduling design patterns, rules, templates, segment windows, trial schedule sets, and optimization constraints
- Establish solution guardrails for accuracy, auditability, transparency, validation, exception handling, and what-if analysis
- Partner with engineering and technology leads to translate functional designs into configuration and build plans
- Configure and customize vendor applications to meet business needs
- Drive end-to-end lifecycle execution for enhancements, defects, and releases
- Maintain documentation and artifacts in standard tracking tools and processes
- Define reporting and analytics needs for forecasting accuracy, staffing versus plan, schedule adherence/coverage, and operational outcomes
- Partner on dashboards and operational reporting
- Serve as functional point leader across HR, operations, and technology teams
- Drive alignment, decisions, training, enablement, and adoption among planners, schedulers, and managers
- Engage with the WFM Community on industry best practices and latest advancements
- Deliver enhancements, project requests, and defects with optimal, scalable solutions
- Maintain product health and provide strategic direction to product and shared services teams
- Mentor and develop team members
Requirements:
- 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling
- 7+ years’ experience working with WFM scheduling constructs and forecasting concepts
- 6+ years’ experience configuring, customizing, and debugging WFM solutions
- 5+ years’ experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools
- 3+ years’ partnering with SaaS vendors to deliver business outcomes
- 3+ years working in Agile environments with experience in change management and vendor negotiation
- 3+ years demonstrating communication and stakeholder leadership skills, with the ability to drive decisions, manage competing priorities, and drive execution
- 2+ years’ experience demonstrating analytical problem-solving and decision-making skills with a track record of delivering scalable solutions
- 2+ years demonstrating a growth mindset while developing self and others
- Bachelor’s degree or equivalent combination of education, training, and professional experience
- Experience configuring and optimizing WFM platforms such as Infor, UKG, or Legion
- Experience integrating WFM platforms with HR systems such as Workday
- Experience with AI in WFM, automation, and digital employee experience platforms
- Reporting/analytics exposure and comfort collaborating with BI teams/tools
- Experience working in large, matrix organizations
- Familiarity with Agile delivery, Jira/user stories, project governance, and release/change management
- Experience leading WFM strategy during mergers, acquisitions, or divestitures
Benefits:
- CVS Health bonus, commission or short-term incentive program
- Equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
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