Working Student (m/f/d) — Customer Success Management
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Job Description
Support projects for industrial clients by analyzing product data and improving data quality. Contribute to user support, the development of our Golden Layer, and process automation using AI.
Responsibilities:
- Take ownership of projects for prominent industrial clients from the SPARETECH portfolio
- Analyze datasets and derive concrete recommendations for action
- Optimize our customers' data quality by creating material master data and bills of materials (BOMs)
- Support the Professional Support and Service team in resolving user issues
- Contribute internally to the development of our Golden Layer as the central data interface of our software
- Further develop processes and quality standards through automation and the application of AI use cases
Requirements:
- You enjoy working with (product) data and are comfortable handling large datasets
- You have strong analytical thinking, initiative, and a structured, detail-oriented working style
- You have excellent MS Excel skills and initial experience with AI tools
- You want to help inspire customers to rethink the digital world of spare parts through our innovative software
- You are studying computer science, business, or engineering
- You are available 16–20 hours per week and speak fluent German and very good English
Benefits:
- Remote-first company where you can choose daily whether to work from home, at our headquarters in Stuttgart, or at one of our design offices in Germany
- A permanent employment contract
- The opportunity to continue working with us after graduation
- In Germany: a Wellpass gym membership to stay fit
- A dynamic startup atmosphere and an international team that values and promotes new ideas, creative approaches, and flat-hierarchy collaboration
- Access to Corporate Benefits with attractive discounts on a wide range of products
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