ABA Scheduler, Clinic Administrator
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Job Description
ABA Scheduler managing schedules for clients and optimizing provider availability at MeBe Family. Offering concierge-level customer service in a remote work environment.
Responsibilities:
- Oversee scheduling processes of your assigned region(s)
- Manage schedules for all MeBe’s clients and services including but not limited to ongoing scheduled services, assessments, makeups, cancellations, sub-sessions etc.
- Maximize client authorizations, alongside optimizing providers' open availability to maintain efficient usage of both clients’ authorizations and providers' availability.
- Complete morning cancellation process by taking call outs and scheduling coverage
- Assist with the production and delivery of ongoing reports related to scheduling and fulfillment of scheduled services
- Approve hourly employee time cards and reconcile differences as assigned
- Provide concierge-level customer service while interacting with clients and team members, and manage center phone system
- Field calls for potential clients, and pass to FSL team
- For current clients that wish to enroll in additional services (after school ABA/SLP, OT etc), gather information and send to our Family Success Team
- Manage the upkeep of MeBe’s EHR system, CentralReach, by ensuring staff and client records are up to date, timesheets are completed, and staff corrections are completed in a timely manner
- Work collaboratively with other MeBe Operational teams remotely as needed, such as IT, Authorizations, and Intake
Requirements:
- 2 or more years of ABA scheduling experience
- Scheduling software experience, bonus points for experience with CentralReach
- Intermediate understanding of Google Workspace, Gsheets, MS Word, Excel, IOS and email
- Self-starter with strong organizational and analytical skills;
- Innovative with the ability to identify and solve problems
- Dependable - more reliable than spontaneous
- Detail-oriented - would rather focus on the details of work than the bigger picture
- Strong, professional communication skills
- Bachelor’s degree preferred
Benefits:
- Industry benchmarked, competitive pay.
- 27 paid days off
- Medical, Vision, Dental
- Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance
- Invest in your mental health with access to free mental health sessions
- Protect your pet with discounted pet insurance
- Secure your future with our 401k program
- Monthly CEU Trainings and CEU reimbursement
- Tuition discounts available to all employees through our University Partnerships
- Expansive treatment spaces
- Computer and work tools provided
- Company sponsored, fun events for everyone
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