Customer Success Manager
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Job Description
Customer Success Manager managing strategic US customers for Webbing's global data MVNO and IoT connectivity platform. Driving onboarding, adoption, renewals, growth, and executive relationships.
Responsibilities:
- Manage a portfolio of strategic customers across the United States
- Ensure customers achieve measurable business value from Webbing's connectivity solutions
- Build long-term customer partnerships and serve as a trusted advisor throughout the customer lifecycle
- Build relationships with customer stakeholders and executive sponsors
- Develop and execute Customer Success Plans aligned with customer objectives
- Drive customer adoption, retention, satisfaction, and growth
- Monitor customer health, usage trends, and business outcomes
- Identify customer risks and lead mitigation plans
- Coordinate customer onboarding and deployment activities
- Ensure successful implementation of Webbing products and services
- Conduct regular customer cadence meetings
- Lead Executive Business Reviews and strategic planning sessions
- Track commitments and follow up on action items
- Partner with Sales on expansion, cross-sell, account planning, and growth initiatives
- Promote adoption of new products and platform capabilities
- Maintain accurate customer records and Salesforce account hygiene
- Document customer architecture, stakeholders, and success plans
- Monitor SIM usage, data consumption, and service trends
- Coordinate operational requests with Customer Operations and Support
- Ensure timely communication during incidents and major service events
- Travel regularly to customer locations across the United States
- Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits
- Strengthen executive relationships through face-to-face engagement
- Support strategic customer initiatives and key business milestones
Requirements:
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles
- Experience managing enterprise or B2B customers
- Excellent communication, presentation, and relationship-building skills
- Strong organizational, analytical, and project management abilities
- Experience with Salesforce or similar CRM platforms
- Professional English (spoken and written)
- Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits
- Preferred: Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity
- Preferred: Experience managing strategic or global enterprise customers
- Preferred: Knowledge of APIs, eSIM technologies, or connectivity platforms
Benefits:
- The opportunity for professional development within a reputable international innovative and growing company
- The opportunity to join a team of highly professional specialists in an international environment
- Fully remote role
- Medical benefits
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