Customer Success / Support Operations Evaluator
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Job Description
Customer success operations evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality, identifying errors, and providing structured feedback to improve AI systems.
Responsibilities:
- Review and assess AI-generated work products, including documents, spreadsheets, and slide decks
- Apply subject-matter expertise to grade AI-generated outputs
- Evaluate AI-generated artifacts against domain-specific quality rubrics
- Identify factual, aesthetic, and presentation errors
- Provide clear, structured written feedback
- Work on projects focused on training and enhancing AI systems
Requirements:
- 5+ years of relevant professional experience in Customer success / support operations
- Native or professional fluency in English
- Highly proficient in Microsoft Office and Google Workspace
- Especially proficient in Google Slides / PowerPoint
- Advanced degree (Master's or higher) from a reputable institution (preferred)
Benefits:
- Fully remote role
- Flexible schedule / work on your own schedule
- Weekly payments via Stripe or Wise
- Competitive pay
- Opportunity to collaborate with leading researchers
- Opportunity to help shape the next generation of AI systems
- Referral payments of up to $480 per successful referral
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