Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Manager maintaining relationships with enterprise accounts for Traction Rec's technology solutions for nonprofits. Collaborating with cross-functional teams and driving customer success initiatives.
Responsibilities:
- Serve as the primary point of contact and trusted relationship leader for your portfolio of enterprise accounts
- Build and maintain strong relationships with executive sponsors and key stakeholders through regular check-ins, pulse calls, and strategic touchpoints
- Define, manage, and maintain success plans aligned with the customer’s and Traction Rec’s strategic goals
- Lead Quarterly Business Reviews (QBRs), track progress against objectives, and gather feedback to inform roadmap and service delivery
- Proactively identify renewal timelines, expansion opportunities, and risks, ensuring timely and strategic engagement with customers and internal teams
- Partner with internal teams to coordinate responses to escalations through the management of available resources to ensure timely resolution
- Align internal teams on customer account needs related to roadmap, services, support, and Salesforce alliance priorities
- Maintain accurate account records and documentation in CRM, ensuring visibility into key actions, stakeholders, and upcoming milestones
- Enable executive sponsors by preparing briefs, aligning messaging, and facilitating strategic customer meetings
- Identify when Salesforce ecosystem engagement is needed and coordinate joint activities with Salesforce account executives, CSMs, and partners
- Travel to clients, as required (Must be able to travel in Canada and US, without restriction)
Requirements:
- 3+ years of experience in account management, customer success, or client services in a SaaS or technology-driven environment
- Experience working with nonprofits, community centers, or membership-based organizations (direct experience with Salesforce is an asset)
- Proven ability to develop and maintain executive-level relationships and act as a trusted advisor
- Strong business acumen with the ability to connect customer goals to technology solutions and strategic outcomes
- Experience managing renewals, expansion opportunities, and mitigating churn risks
- Excellent organizational skills with a history of managing a portfolio of accounts and keeping clean documentation in CRM systems
- Exceptional interpersonal skills including written, verbal, and presentation skills
- Demonstrated ability to collaborate effectively across cross-functional teams and influence without direct authority
- Ability to diagnose customer challenges, identify opportunities, and bring the right resources together to create solutions
Benefits:
- Competitive bonus program
- Health insurance
- Paid time off
Similar Jobs
Regional Account Manager, MEP – Northeast
Regional Account Manager managing distributor networks in the MEP space. Driving end-user demand and market share growth in the construction industry.
Account Manager
Account Manager managing growth and retention of assigned accounts for Amcor Flexibles EMEA. Focusing on strategic sales direction, partnership with marketing, and relationship management.
Account Manager – Downstream
Account Manager driving sales for innovative tech in downstream refining and petrochemical industries. Seek a tech-savvy individual to engage clients and build valuable relationships.
Account Manager – Flex, HRA, HSA
Account Manager responsible for managing and retaining employer group accounts focused on Flex, HRA, and HSA programs. Building strong relationships while ensuring client satisfaction and compliance in a remote setting.
Account Manager – Performance Marketing
Account Manager responsible for client-facing marketing strategy and campaign execution in performance marketing. Managing relationships and delivering measurable results across various marketing channels.
Enterprise Account Manager – Civilian
Enterprise Account Manager identifying whitespace opportunities within Federal Civilian space. Supporting expansion at HPE through strategic pipeline development and competitive displacement.
Account Manager
Account Manager empowering customers using Beefree's SDK. Driving revenue retention and collaborating with cross-functional teams in a fully remote US-based role.
Account Manager
Account Manager for nonprofit accounts at Adstra, focusing on donor acquisition and mail planning.
Commercial Lines Account Manager
Remote Commercial Lines Account Manager supporting clients and managing insurance accounts with the Leavitt Group. Responsible for client interactions and service improvement in Cedar City, UT.
Channel Sales Territory Manager
Channel Territory Manager driving partner acquisition and revenue growth for ButterflyMX in Chicago. Seeking results-driven professional with channel sales experience.
Territory Account Manager, Electrical/Engineering
Local territory account manager responsible for account management and engineering sales in Austin area. Driving business growth and developing sales strategies for Shermco Industries.
Outreach Manager – Growth, Partnerships
Outreach Manager of Growth + Partnerships driving new business and building partnerships for Green Spoon, a natural products sales agency. Focused on expanding their footprint across the Natural CPG landscape.
Commercial Lines Service Center Account Manager
Service Center Account Manager overseeing commercial insurance accounts with agents and customers. Managing quotes, underwriting, and providing customer service in remote settings.
Special Markets Account Manager
Special Markets Account Manager representing Brasseler USA's dental instrumentation products. Delivering sales targets and collaborating with DSO customers across the United States.
Account Manager
Account Manager managing client portfolios for INNERGY's cloud-based ERP software. Focusing on upselling and contract renewals while collaborating with Customer Success.
Partnership Manager
Partnership Manager at Marie Curie securing high-value corporate partnerships in end-of-life care, building relationships and funding support for terminal illness care.
Regional Account Manager
Driving profitable sales growth through foodservice distributors and operators. Conducting client visits and collaborating with internal teams to execute sales plans.
Senior Director, Strategic Partnerships
Senior Director of Strategic Partnerships leading and expanding the partner ecosystem across the Americas for event-driven solutions at Solace. Driving partner-sourced revenue and scaling joint go-to-market initiatives with strategic relationships.
Procurement Carrier Relationship Manager
Carrier Relationship Manager establishing vendor channels and managing relationships in North Asia for Zenlayer. Aiming to optimize procurement strategies for networking equipment and accessories.
Professional Lines Account Manager
Professional Lines Account Manager responsible for managing client relationships and professional liability insurance needs. Building consultative relationships and overseeing service plans for clients' risk management.