Account Manager, Client Services
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Job Description
Account Manager role at Transportation Insight focusing on analytics and relationship management for logistics clients. Engaging clients to enhance service efficiency and provide cost savings opportunities.
Responsibilities:
- Provide Transportation Insight’s clients with world-class analytical and relationship management
- Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings.
- Review open client requests. Check status and ensure progress towards request closure and client satisfaction.
- Review carrier performance and an assigned client’s satisfaction with carrier performance.
- Interdepartmental Communication for process improvements & client requests.
- Conduct monthly client reviews.
- Review company tools and services available to assigned clients.
- Engage the client on new services and/or offer additional cost savings opportunities through cost analysis.
- Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes.
- Review opportunities for an assigned client to transition to more cost attractive solutions.
- Provide training and direction to Logistics Analyst personnel.
Requirements:
- Bachelor’s degree required
- Direct and external industry experience minimum 3-5 years.
- Language and Mathematical Skills
- Reasoning ability
- Detail oriented
- Self-starter
- Strong work ethic.
- Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance.
- Detailed knowledge of transportation
- Ability to execute Microsoft application.
Benefits:
- Competitive compensation package plus eligibility for associate bonus plan
- Paid and floating holidays
- Paid health days
- Paid time off (PTO)
- Paid parental leave
- Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
- Basic and Supplemental Life Insurance
- Short-term and Long-term Disability
- Mental health aid through our Employee Assistance Program (EAP)
- Build relationships and take part in learning opportunities through our Employee Resource Groups
- Access to professional development resources such as LinkedIn Learning
- Great people know great people, all employees are eligible for our Referral Program!
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