Client Service Partner
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Job Description
Dedicated Client Service Partner at Cigna Healthcare, providing support to clients and HR teams. Focused on delivering exceptional service and strategic insights to drive client satisfaction.
Responsibilities:
- Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience
- Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care
- Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
- Educate employees on plan offerings, benefit usage optimization, and available resources
- Assist in coordinating and support onsite client wellness initiatives
- Run and Analyze claims reports to identify trends and perform root cause analysis on errors
- Support new-hire onboarding, open enrollment, and health fair activities
Requirements:
- established and current experience as a Dedicated Client Service Partner, required
- High School Diploma or GED required; associate or bachelor’s degree, preferred
- Minimum 36 months in healthcare, pharmacy, or pharmacy benefit management (PBM)
- Experience in client-facing roles or benefits administration, strongly preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), required
- Familiarity with benefits, administration platforms and CRM systems, strongly preferred
- Proven success in building strong client relationships while delivering concierge-level customer service, required
- Excellent verbal and written communication skills, with the ability to deliver clear, impactful presentations and messaging, strongly preferred
- Ability to work a flexible schedule and travel as needed (up to 30%), required
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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