VP Client Services
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Job Description
Key leader overseeing client relationships and BPO services delivery for a high-profile client in transportation/mobility. Drive growth and innovation through strategic planning and team leadership.
Responsibilities:
- Manage and nurture strategic client relationships to ensure exceptional BPO services delivery.
- Oversee partnership with high-profile transportation/mobility client.
- Establish vertical strategic plans and initiatives for growth and innovation.
- Lead and inspire a team of Client Service Managers and Directors.
- Establish and monitor key performance indicators (KPIs).
- Collaborate with internal departments to ensure seamless service delivery.
Requirements:
- Proven experience in a senior client services role within the BPO industry or consulting organizations.
- Experience leading large scale global contact center operations in a mixed outsourced and in-house environment.
- Strong understanding of transportation, mobility, AV or related industries.
- Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.
- Strong experience and understanding of workforce management, business intelligence and financials.
- Strategic thinking and problem-solving abilities.
- COPC or Six Sigma certifications or training are a plus.
Benefits:
- competitive industry salaries
- comprehensive benefits packages
- wellness programs
- professional growth opportunities
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