Client Service Director – Marketing and Brand Promotion
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Service Director managing oncology projects for IQVIA, a leading clinical research firm. Responsible for client relationships and project oversight in the pharmaceutical industry.
Responsibilities:
- Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content
- Prepare and deliver client presentations in a manner that effectively showcases the featured content
- Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring
- Monitor project to guarantee adherence and pull-through of client strategy
- Supervise and train junior staff members as applicable
- Contribute to enhanced customer service through timeliness and quality of communications and deliverables
- Develop and assist with preparation of client pitches, presentations, and metrics
- Manage faculty recruitment, engagement, and relationships on behalf of clients
- Maintain regular contact with client to ensure expectations are met
- Plan, schedule, organize team members, and prepare client update agendas and summaries
Requirements:
- 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency
- 1+ year(s) of experience in a pharmaceutical/healthcare promotional role preferred
- Bachelor's or Master's degree required, preferably with emphasis in Marketing, Business, or Science
- Experience using Veeva is highly preferred
- Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
- Experience with Basecamp or similar project management systems is preferred
- Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
- Strong organization, time management, and project management skills
- Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
- Ability to travel to meet with stakeholders as necessary (up to 25% of time)
Benefits:
- health insurance
- 401(k) matching
- paid time off
- flexible work arrangements
- professional development opportunities
Similar Jobs
Client Relations Representative
Remote Client Relations Representative providing customer service and maintaining client relationships for Blyss Journeys. Managing service coordination and ensuring an exceptional customer experience.
Client Support Advisor
Remote Client Support Advisor responsible for assisting clients throughout the coordination process. Communicating preferences, organizing service details, and maintaining accurate records.
Client Services Manager
Client Services Manager responsible for enhancing customer relationships and driving product adoption at a global supply chain solution provider. Seeking to maximize customer value through strategic engagement.
Client Support Coordinator
Remote Client Support Coordinator providing organized, responsive support to clients throughout their experience. No previous industry experience required, with training and guidance provided.
Client Services Assistant
Remote Client Services Assistant supporting customers by answering questions and organizing requests. Providing training and ongoing support to succeed in a remote environment.
Client Services Associate
Client Services Associate role for a remote position assisting with client coordination and service management tasks. Reliable, proactive individuals will thrive in a flexible, digital setting.
VP, Client Services, AV
VP, Client Services ensuring exceptional delivery and growth for a BPO company. Leading partnerships with high-profile clients in AV/mobility industry to exceed expectations.
Intern – Client Services
Client Services Intern assisting cross-functional teams in client campaigns and project management at AI-powered HCP Engagement Engine. Gaining hands-on experience in a fast-paced startup environment.
Client Service Partner
Dedicated Client Service Partner at Cigna Healthcare, providing support to clients and HR teams. Focused on delivering exceptional service and strategic insights to drive client satisfaction.
Client Services Director
Client Services Director at Sedgwick determining account management strategies and ensuring client satisfaction. Overseeing programs for jumbo clients requiring dedicated staff and multiple offices with a focus on revenue growth.
Client Service Specialist
Client Service Specialist providing front line support and care to clients at Sterling Brokers. Supporting inquiries and escalations while contributing to initiatives in a remote work setting.
Associate Client Services, Spanish
Providing administrative support and client services for Savvital in the insurance domain. Seeking Spanish fluent candidates for remote role assisting with client relations.
Associate Client Services, Spanish
Providing administrative and operational support to clients at Savvital. Ideal for detail-oriented individuals fluent in Spanish and English with a service-oriented mindset.
Senior Client Services Specialist
Senior Client Services Specialist acting as an intermediary at DentalXChange. Providing elevated support to clients, troubleshooting, and resolving complaints effectively.
Senior Director, Client Services
Senior Director of Client Services managing client portfolios and teams at Podean. Overseeing performance, satisfaction, and growth across client relationships in the marketing agency.
Vice President, Client Services
Vice President managing client relations in BPO services for a transportation industry leader. Leading operations and strategic planning while enhancing client satisfaction.
Client Services Manager
Client Services Manager managing various campaigns through the client lifecycle for fast-growing technology companies. Collaborating with teams to ensure high client satisfaction and operational growth.
VP Client Services
Key leader overseeing client relationships and BPO services delivery for a high-profile client in transportation/mobility. Drive growth and innovation through strategic planning and team leadership.
Client Support Manager
Client Support Manager managing Client Support Specialists at Breezeway. Leading improvements in support efficiency and client satisfaction through coaching and automation.
Client Services Specialist
Client Services Specialist providing 2nd line support for customer issues in the financial services sector. Advising on workarounds and ensuring timely information flows while interacting with clients.