Associate Client Services, Spanish
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Job Description
Providing administrative support and client services for Savvital in the insurance domain. Seeking Spanish fluent candidates for remote role assisting with client relations.
Responsibilities:
- Perform general administrative tasks such as managing calendars and scheduling appointments.
- Act as a liaison between clients and internal teams, handling email correspondence and ensuring timely, accurate communication in both English and Spanish.
- Assist in coordinating virtual meetings, including scheduling, sending invitations, and preparing necessary materials.
- Prioritize tasks and manage time effectively to meet client deadlines and expectations.
- Conduct research on diverse topics as assigned, providing relevant insights for decision-making.
- Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of satisfaction.
- Analyze customer complaints, identify underlying issues, and recommend effective solutions to enhance customer experience.
- Prepare and share price quotes with accuracy and alignment to client requirements.
- Assist with basic insurance-related documentation, policy updates, and follow-ups (where applicable).
- Maintain and update client records in CRM systems, ensuring data accuracy and completeness.
- Track tasks, follow-ups, and client requests to ensure timely execution.
Requirements:
- A 4-Year Bachelor's degree is preferable, ideally in Accounting & Finance, Business Studies, Economics, or Public Relations.
- Fluency in Spanish and English (written and verbal) is mandatory.
- Strong interpersonal and communication skills.
- Detail-oriented with the ability to manage multiple tasks and deadlines.
- Entry-level or minimal experience in client-facing roles, with a service-oriented mindset.
- Experience working with a US-based insurance client is a plus.
- Familiarity with CRM tools and virtual work environments is preferred.
- Willingness to learn, adapt, and grow.
Benefits:
- Internet, Electricity, Wellbeing
- Medical Insurance for you
- Performance-based bonuses
- Annual bonus and increments
- Company-wide success bonuses
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