Account Manager – Immunodiagnostics
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Job Description
Account Manager growing Thermo Fisher Scientific’s allergy and autoimmune diagnostic business across the UK Midlands and Northeast. Managing customer accounts, tenders, contracts and territory sales.
Responsibilities:
- Maintain existing business and grow the Allergy & Autoimmune market in line with agreed targets.
- Manage and grow customer accounts across the territory.
- Work alongside Marketing, Clinical, Technical Services and Application Specialist teams.
- Develop customer relationships and manage contracts and tenders.
- Participate in forecasting and planning activities.
- Maintain accurate and up-to-date account plans and customer details in SFDC.
- Log all activities and meetings accurately and timely in SFDC.
- Negotiate contracts, including capital sales and reagent rentals, and lead service contract handling with Contracts & Tender and Tech Service teams.
- Own tender responses and engage with primary MSPs through site visits and regular business reviews.
- Use Thermo Fisher Diagnostics tools including SFDC and Power BI for forecasting and planning.
- Support Cost Per Reportable customers with onsite stock checks.
- Develop and engage with Key Opinion Leaders across the territory.
- Provide market intelligence to Sales Manager, Marketing and Finance.
- Communicate effectively across the organization.
- Ensure compliance with internal Quality Processes and CRM.
- Attend internal and external meetings and events as required.
Requirements:
- A degree, preferably in Life Sciences, Chemistry, Biology or a related scientific field.
- 5 years of sales experience, preferably in laboratory, scientific, or healthcare industries.
- Demonstrated success in achieving sales targets.
- Demonstrated ability to build and maintain customer relationships at all levels.
- Technical knowledge and ability to understand customer applications and workflows.
- Excellent communication, presentation and negotiation skills.
- Proficiency with CRM systems (preferably Salesforce) and MS Office suite.
- Analytical and strategic planning capabilities.
- Ability to work both independently and collaboratively in a matrix environment.
- Valid driver's license and ability to travel within assigned territory.
- Fluency in English required; additional languages beneficial.
- Customer-facing role with expectation that the majority of time will be spent with customers face to face, with 50-75% travel.
Benefits:
- annual incentive plan bonus
- healthcare
- range of employee benefits
- outstanding career and development prospects
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