Account Coordinator – Team Lead
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Job Description
Account Coordinator Team Lead supporting HPI’s self-funded health-plan administration. Supervising coordinators, implementing client plans, and resolving account and claims issues.
Responsibilities:
- Assist the Vice President of Client Services, Director of Client Services, and Account Managers with plan implementation for new clients
- Assist with overall servicing of account issues for existing clients and brokers
- Coordinate implementation of new groups
- Produce and compile educational materials
- Resolve claims and service issues
- Provide administrative support to the Client Services department
- Communicate plan design changes, renewal changes, and other relevant information to internal staff
- Supervise and train the Account Coordinator team
- Assign projects to the Account Coordinator team
- Report escalations with the Director and Vice President of Client Services
- Identify areas of opportunity and concern with the team
- Track PTO and maintain a PTO tracker
- Coordinate PTO approvals for Client Services staff, including Account Executives, Account Managers, and Account Coordinators
- Serve as the in-house client contact when the Account Manager and Client Service Representative are unavailable
Requirements:
- High School Diploma or equivalent
- Two or more years’ related work experience
- Flexible schedule in order to participate in employee benefit fairs as requested
- Must be able to travel within the New England area as required to participate in employee benefit fairs
- Ability to coordinate with management as effectively as with subordinates
- Ability to multitask efficiently and accurately
- Ability to prioritize and multitask effectively
- Communicates effectively, both verbally and in writing
- Ability to work both independently and as a member of the team
- Ability to anticipate and understand systems interactions
- Must be detailed, analytical and accurate
- Recognize the need for follow-thru and follow-up
- Ability to work within specified timeframe and meet deadlines
- Recognize and maintain confidentiality of work materials as appropriate
- Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint
- Experience in healthcare industry a plus
Benefits:
- Flexible schedule to participate in employee benefit fairs
- 100% remote work option
- Reasonable accommodations for qualified individuals with disabilities
- EEO – M/F/D/V employer
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