Accounts Receivable Manager
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Job Description
Accounts Receivable Manager at Berry Law executing AR system for veteran clients. Ensures timely payments and communication, supporting both clients and attorneys in billing matters.
Responsibilities:
- Execute the firm's weekly accounts receivable communication cycle for all outstanding non-withholding invoices, including outbound calls, texts, and emails
- Conduct direct client outreach to collect payment, answer billing questions, and resolve routine account inquiries
- Document all client communications and collection activities within the firm’s case management system
- Provide exceptional support to firm attorneys
- Ensure attorneys are equipped with organized, complete, and accurate information on client accounts
- Coordinate with attorneys when fee disputes escalate beyond routine billing questions
- Serve as the primary SOP and system administrator, ensuring all staff follow established workflows and data entry standards
- Generate weekly and monthly AR performance reports for CFO review, including DSO, aging analysis, and task completion metrics
- Identify process breakdowns and bottlenecks and recommend corrective actions
- Train and support Billing Staff and Client Experience team members who assist with AR task volume
- Initiate process improvement in accounts receivable workflows and client financial communications
- Communicate with empathy and professionalism, recognizing that many veteran clients face financial hardship or service-connected disabilities
- De-escalate routine billing concerns and maintain Berry Law's reputation for veteran advocacy while protecting the firm's financial interests
- Recognize when client circumstances require attorney involvement and escalate appropriately without delay
Requirements:
- Minimum five years of accounts receivable or collections experience in a high-volume consumer environment
- Proven track record of meeting or exceeding DSO and collection rate targets
- Proficiency with case management or CRM systems
- Exceptional organizational skills with demonstrated ability to manage multiple priorities and deadlines simultaneously
- Strong written and verbal communication skills, including call control
- High attention to detail and commitment to data accuracy in fast-paced environments
- Proficiency with payment processing systems
- Ability to work independently and take ownership of outcomes
- Comfort with metrics-driven performance management and accountability
- Experience in professional services billing, legal billing, or law firm accounts receivable operations (preferred)
- Experience working with veteran populations or in veterans' advocacy organizations (preferred)
- Familiarity with VA disability appeals processes, fee agreements, or federal administrative law billing structures (preferred)
- Demonstrated ability to balance financial interests with client service excellence (preferred)
Benefits:
- Competitive compensation
- Generous PTO
- 401(k) with firm contribution
- Health, dental, and vision insurance
- Employee Assistance Program (EAP)
- Professional development opportunities
- Firm swag and team events
- Community involvement opportunities
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